Deloitte Learning & Leadership Knowledge Management Senior Manager in Charlotte, North Carolina
Knowledge Management Senior Manager
Are you passionate about helping clients solve complex challenges and supporting them through critical transformations? As a member of our Knowledge Management (KM) practice within our Workforce Transformation Offering, you will define and deliver KM strategy, governance, processes, content, culture, and technology solutions that enable the success of transformation goals for industry leading clients.
Would you like to work for an organization committed to your professional development and personal success? Deloitte offers an award-winning culture that supports our employees' development of their personal brand through learning opportunities, professional experiences, inclusion, collaboration, and personal well-being.
Work you'll do
As a Knowledge Management Senior Manager within the Workforce Transformation practice, you will focus on increasing the business impact and optimizing of the KM program in an organization or a function by focusing on employee experience through the way they find and consume knowledge that helps them do their job, and empower different personas (internal and external) with access to knowledge through self-service. This is done by aligning the organization's KM strategy with the overall business strategy, increase end user experience and effectiveness, increase operational efficiency of KM activities, improve the content structure, align technology stack with business requirements and increase adoption through managing change. In this role, you will lead multiple types of Knowledge Management projects, such as:
KM Maturity Assessment
KM Strategy Lab
KM current state assessment and recommendations
KM strategy and roadmap development
KM governance model definition and implementation
Knowledge Architecture design
KM user experience design (internal and external)
Content gap analysis and content restructuring/migration plan and execution
Stakeholder communication and adoption plan
KM technology tool/solution/vendor selection
KM technology implementation
End to end (strategy to implementation) projects
Scope projects, including number and level of resources, duration, and cost.
Manage day to day interactions with executive clients and sponsors.
Provide project oversight for multiple KM engagements (e.g., ensure projects are running according to budget, provide ongoing support and guidance to the project teams, final review and approval of deliverables, scope management, etc.)
Lead and contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc
Lead and/or support business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
Act in a mentoring capacity to develop, coach, and mentor staff.
The Workforce Transformation Team
The Workforce Transformation practice delivers solutions to help our clients transform their workforces and workplaces for business success in this era of technology disruption. We deliver solutions to enable our clients' success in creating the very best workforce to achieve their business aspirations - providing end-to-end workforce lifecycle solutions.
Workforce Transformation supports our clients by:
Imagining and transforming the composition and capabilities of the workforce to match the needs of the future of work in this age of technology disruption
Delivering end-to-end transformations of workforce programs, services and processes to identify, build and incent to drive success of organizations and their workforces
Delivering solutions within each workforce domain: Rewards & Well-being; Learning & Leadership Workforce Strategy
Minimum of 10 years learning-related experience in consulting or industry.
Minimum of 3 years external consulting experience within a firm environment.
Minimum of 5 experience driving Knowledge Management projects including discovery and design in large/complex organizations
Minimum 1 year of with current SaaS- and cloud-based knowledge management technologies and strategies
10 years of experience enacting change and evolving ways of working, nurturing, educating and taking people with you towards a desired end state
Travel up to 50% (While up to 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Prior Big 4 or other management consulting experience.
Experience in building a Practice and developing people.
Experience selling new business, including proposal writing.
Experience building eminence, including writing articles and presenting at conferences.
Experience implementing SharePoint, KMS lighthouse, eGain, WixAnswers, ServiceNow Knowledge, Salesforce Knowledge, Moxie, MindTouch and/or any other leading SaaS and cloud KM technologies
Possible locations: New York, San Jose, Los Angeles, Orange County, Sacramento, San Diego, Parsippany, Rosslyn, McLean, Boston, Seattle, Chicago, Dallas, Houston, Austin, Philadelphia, Mechanicsburg, Pittsburgh, Minneapolis, Atlanta, Charlotte, Detroit, Miami, Orlando, Tampa, Tallahassee, Kansas City, Cleveland, Cincinnati, Phoenix, Gilbert, Indianapolis, St Louis, Nashville
For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.