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Deloitte Lead Specialist - ServiceNow in Charlotte, North Carolina

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

ServiceNow Specialist Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you'll do

  • Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.

  • Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.

  • Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.

  • Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.

  • Should have good amount of knowledge on business flow following ServiceNow applications:

  • ITSM (Incident/ Problem/ Change/ Request/ Configuration) Management

  • SPM (Financial Management, PPM (Project Portfolio Management), Workspaces, Resource Management)

  • Discovery - On-Premise & Off- Premise

  • ITAM - IT Asset Management

  • ITOM - IT Operations Management

  • GRC - Governance Risk & Compliance

  • ServiceNow Event Management

  • ServiceNow Portal

  • Integration and ServiceNow Scripting (Glide, (JavaScript, Angular JS, Ajax, XML, JSON etc. HTML and CSS))

  • Maintain pace with ServiceNow versioning.

  • Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.

  • Maintain and adhere to source code, configuration management, release management and software development best practices.

  • Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.

  • Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.

  • Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training

  • Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.

  • Providing support / guidance to the development teams during the analysis, development, and testing processes.

  • Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.

  • Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

    The team

Information Technology Services (ITS) helps power Deloitte's success. ITS is the engine that helps to drive Deloitte, which serves many of the world's largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services internally including:

  • Cyber security

  • Technology support

  • Technology & Infrastructure

  • Application development and management

  • Relationship management group

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

    For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Qualifications

Required Qualifications:

  • Bachelor's degree Computer Science, Information Systems or related field

  • 6-8 years of experience as a ServiceNow Developer

  • 6-8 years of experience creating data pathways, customizing fields and customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports in ServiceNow

  • At least 2 years of experience working ServiceNow Cloud Platform solutions integrating with other Cloud Applications and Data Sources

  • ServiceNow Implementation Specialist Certification

  • ServiceNow System Administrator Certification

  • Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve

  • Limited immigration sponsorship may be available

  • Experience with the following Technologies/Methodologies required:

  • Strong knowledge and understanding of ServiceNow

  • Strong knowledge of web-based technologies; HTTP, AJAX, HTML5, JavaScript/jQuery, Angular JS and CSS3

  • Microsoft SQL Server and other most common backend Microsoft technologies.

  • Experience with the following Technologies/Methodologies preferred:

  • Messaging architectures SOAP and REST with JSON text encoding.

    Preferred Qualifications:

  • ITIL Certifications

  • ServiceNow training and certifications

  • Must have clear communications skills both oral and written Ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument to support your opinion, using facts, pro's/con's, business justifications and other persuasion methods.

  • Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks at once

  • Must be able to work independently

  • Must possess a strong desire and clear understanding for high customer satisfaction

  • Must be flexible, have good energy, easy to work with and a team player

  • Strong analytical and problem-solving skills

  • Experience with third party plug-ins that offer cost effective business solutions

  • Prior experience in supporting proposals and providing written content for future prospects

  • Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.

  • Capable of building sustainable relationships with colleagues and key individuals.

  • Creativity and ability to think outside-the-box while defining sound and practical solutions.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 - $191,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

EA_ExpHire

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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