Deloitte Lead, Government and Public Sector, Resource Management Specialist, Deployment in Charlotte, North Carolina
Lead, GPS Resource Management Specialist
The Deployment Specialist is a consultative and service-oriented resource management professional who directly supports the deployment needs of our individual client service professionals. The Deployment Specialist is responsible for driving deployment, ensuring deployment data quality, and providing staffing-related advice to our professionals. The Deployment Specialist engages with our client service professionals by assisting in the search for new assignments, collecting information on strengths and preferences, advising on successful navigation the deployment processes, confirming schedule information, and directing professionals to other appropriate contacts and information sources. The Deployment Specialist partners with the business Talent Group Leader to manage practitioner deployment and deployment information for the designated Talent Group. To optimize deployment and best serve our professionals, the Deployment Specialist maintains deep knowledge of current business priorities, service offerings, skills profiles, client engagements, and active client pursuits.
The Deployment Specialist collaborates with the Deployment Analyst Team to maintain the timeliness, quality, and completeness of the deployment-related data for his/her assigned business area. The Deployment Specialist supports the Engagement Staffing Managers by proposing and confirming candidates for open project needs, and they collaborate provide an integrated and exceptional deployment experience to our engagement teams and professionals.
Assist professionals in the search for suitable project assignments that align with their skills, goals, and/or staffing preferences - both within and across businesses
Identify priority populations of professionals, and work proactively and with urgency to deploy them and meet their broader deployment needs
Advise professionals on the relevant business factors that should be considered as they seek future assignments and engage with potential project leaders
Provide Talent Group Leader with information on availability or utilization for individual professionals or the relevant population overall, as needed to supplement to standard reporting package
Facilitate the resolution of staffing conflicts or other deployment escalations with the Talent Group Leader, providing recommendations as appropriate
Update schedule data with the outcomes of deployment activity or interactions with professionals, leveraging or collaborating with the Deployment Analyst Team, as appropriate
Review schedule data proactively to maintain high degree of timelines, accuracy, and completeness; collaborate with Deployment Analysts to address any data gaps
Review schedule confirmation, variance, resume, and skills data proactively to identify any compliance issues; initiate applicable compliance processes and/or collaborate with the Deployment Analyst Team to address, as needed
Direct practitioners to available information sources on resource management metrics, tools, and compliance responsibilities
Partner with Talent Group (TG) Leader to respond to market needs for hot skills with training and/or development opportunities for practitioners
Provide additional practitioner information to Engagement Staffing Managers, as needed, to drive deployment or assist with filling open engagement needs
Provide Deployment Specialist Team Lead with observed trends, opportunities for improvement, and areas of concern related to practitioners within designated business area
Provide Talent Group Leader with standard reporting and information, for example: rosters, schedules, availability, priority staffing, and scheduled utilization
Participate in deployment-related meetings with Talent Group Leader to provide insights on skills gaps, new hire traction, and priority staffing
Escalate staffing conflicts to Talent Group Leader for resolution, as appropriate
Escalate sensitive or high-risk staffing situations to Deployment Specialist Team Lead and/or Engagement Staffing Manager, as appropriate
Maintain understanding of key resource management metrics, including how they impact our business and individual practitioner performance
Maintain detailed knowledge of skillsets and competencies aligned to designated business area
Maintain knowledge of business and cross-business areas where similar market offerings and skillsets may be aligned, including current supply and demand status
Maintain knowledge of the engagement portfolio and pipeline in designated business area in order to advise on future supply of practitioners
Leverage available leaders, teammates, and information resources to maintain current knowledge of current practice, industry, and offering priorities and trends; factor this information appropriately into deployment decisions
Maintain high-level proficiency in all resource management tools and relevant Deloitte technology resources
Maintain current knowledge of RM reporting capabilities and standard reports generated by the Deployment Analyst Team
Participate in or support resource management special projects and initiatives, as needed
A successful candidate will have the following demonstrated experiences and competencies:
Collaborating with virtual teams to deliver HR and/or RM services
Managing a broad scope of responsibilities by prioritizing work and managing stakeholder expectations effectively
Working independently and with resourcefulness to acquire information that is required to complete work with highest quality and service levels
Consistently delivering an exceptional customer experience, even in times of high volume, ambiguity, or adversity
Communicating professionally and concisely, in writing and orally
Strong critical thinking and problem-solving skills, including the ability to identify the relevant business factors and prioritize them accordingly
Ability to manage confidential information appropriately and with discretion
Ability to identify Talent-related risk and consult with appropriate leaders and teams to determine appropriate course of action
Strong proficiency with core professional competencies, especially: attention to detail, responsiveness, follow through, flexibility, and tact
Strong proficiency with MS Office tools on Windows platform: Excel, Word, PowerPoint, Outlook, SharePoint, Notes, and Teams
Minimum of 6 years of professional work experience, with a strong preference for client service experience in a professional services organization
Ability to travel to alternate work locations periodically, as needed by the business
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,425-$146,670.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.