Deloitte Jobs

Job Information

Deloitte EPIC ASAP Analyst in Charlotte, North Carolina

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced EPIC ASAP Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

  • Provide on-call support and resolve incidents reported by adhering to the Service Level Agreement (SLA) timelines and escalate any quality issues or risks with team leads/scrum masters/project leaders

  • Resolve tickets/ break-fixes of all complexities with high quality user interactions and within the expected TAT

  • Adopt best practices while handling standard change requests or incidents by documenting appropriate work notes and user contact attempts

  • Work on day-to-day maintenance activities like resolving interface workqueue errors and reduce the inflow of recurring errors

  • Understand and apply excellent documentation skills such as - Application understanding, change management etc.

  • Be flexible in owning deliverables and working as per team requirements

  • Collaborate regularly with on-site client, team members, functional SMEs, third party applications and integration engines like Rhapsody

  • On an as-needed basis, provide on-site support within the organization

  • Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management

    The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.



  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

  • Must have a current Epic ASAP/Orders/Care Everywhere/Carelink Certification

  • Understand hospital operations and US Healthcare workflow

  • 1-2 years of recent experience on Epic ASAP/Orders/Care Everywhere/Carelink Support & Maintenance

  • Ability to document healthcare application process flow

  • Limited immigration sponsorship may be available


  • Strong desktop skills including Word, Excel, PowerPoint

  • Work Experience/Direct Knowledge of clinical area or business area to be supported

  • Analytical/ Decision Making Responsibilities

  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products

  • Can operate independently or with minimum supervision

  • Excellent Written and Communication Skills

  • Ability to deliver technical demonstrations

Information for applicants with a need for accommodation:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.