Deloitte Deloitte Risk and Financial Advisory Associate - Customer Experience Measurement (Full-Time) - Summer/Fall 2019 in Charlotte, North Carolina

Like to travel? Want an opportunity to use your excellent judgement, analytical abilities, and utilize your knowledge in the hospitatility industry to serve as a quality consultant? At Deloitte, we provide enhanced brand and reputation risk management services to our clients. As a Customer Experience Measurement Consultant, which involves 100% field-based travel, you will use your expertise to lead quality-assurance examinations for brand assurance programs. You will be our clients eyes and ears, offering them information and feedback on their customers experience.

Work you ll do

Motivated and ambitious, you will relish the opportunity to travel and work independently as you develop and deliver important summary presentations of evaluation findings to key client executives. Able to lead discussions with clients on business priorities, you will work closely with them to learn about their business, uncover their needs and help execute a program that helps deliver a more engaging, memorable customer experience.

The team

We help our clients protect their brands, deepen their customers advocacy, and strengthen their reputation through our end-to-end approach to Customer Experience Measurement. Our brand audit capabilities allows us to analyze consistency in numerous brands across different territories to provide property-level data and big picture insights to our clients. Our global capabilities position means we can help our clients minimize the risks to their brand and reputation. Learn more about the team at Deloitte at



BA/BS degree in Hospitality or related fields

Proficiency with all current word processing, spreadsheet, and presentation creation tools

Experience working independently on multiple projects, while adhering to strict deadlines

Excellent communication and analytical skills and be able to develop and present examination results in a friendly, empathetic and helpful manner

Demonstrated ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients business models and needs

Must be prepared to travel extensively throughout any region or country required by the client (100%, 52 weeks per year)

Ability to obtain valid driver's license

Must reside in close proximity to a major international airport (< 50 Miles)


Strong academic track record (minimum GPA of 3.2)

Internship or minimum one year hospitality, tourism, retail or other customer service experience

How you ll grow

At Deloitte, we believe in professional development and helping our people grow. We offer learning opportunities to help you sharpen your skills in addition to hands-on experience in the global, fast-changing business world. We support the development of leadership and technical skills through leading-edge learning development solutions. When you join, you ll participate in Welcome to Deloitte, a two-day orientation followed by the New Hire Seminar where you will be introduced to many of the fundamental aspects of your upcoming journey.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

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Category: Accounting & Auditing

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.