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Deloitte Delivery Excellence Customer and Marketing (C&M) Quality Liaison (Enabling Manager) in Charlotte, North Carolina

Delivery Quality Customer and Marketing (C&M) Enabling Manager

The Delivery Quality team within Delivery Excellence is seeking a Enabling Manager who will be responsible for supporting quality processes within the Customer and Marketing (C&M) Offering Portfolio.

Ideal candidates will have strong communication skills, be effective at, and comfortable with, presenting to executive leadership on a regular basis, and be able to think critically about challenges to form data-based recommendations. Experience delivering complex technology implementations with a knowledge of the types of challenges and issues faced therein, and ways to address and minimize potential negative impacts, is a plus.

Work you’ll do

  • Responsible for advising practice leadership on potential quality issues within the C&M Offering Portfolio;

  • Work with C&M / Delivery Excellence / other leadership and project teams to identify, escalate as necessary and help resolve quality issues for the C&M Offering Portfolio;

  • Monitor projects within the C&M Offering Portfolio to anticipate Cost of Quality events and offer assistance as needed;

  • Provide guidance on mitigation strategies, scope of services documentation and contract / project management practices to enable delivery quality;

  • Work with C&M leadership and various groups to develop and deliver training to the C&M practice as well as Delivery Excellence colleagues around best practices and new / emerging delivery challenges and issues

  • Facilitate engagement review process for higher risk engagements and participates in pricing decisions;

  • Conduct Deal Review Board consultations for selected higher risk engagements prior to proposal submission;

  • Advising engagement teams in the development of professional services contracts with a primary focus on reducing and mitigating delivery risks associated with the services being provided by C&M;

  • Advising engagement teams on implementing good project management practices to help meet our contractual obligations;

  • Providing guidance to reduce project delivery risks, adjust contract requirements to accommodate changing project circumstances, and manage stakeholder expectations to contractual obligations and agreed upon performance standards.

The team

We are looking for people who are passionate about delivery excellence, leadership, and risk mitigation and can develop ideas into strategies that are relevant to solve business problems.

Category: Risk Management

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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