Deloitte Computer Telephony Integration Engineer in Charlotte, North Carolina
Computer Telephony Integration Engineer
Work you ll do
As a Computer Telephony Engineer you will:
A successful Cisco Contact Center CTI Lead Engineer will have several years of experience designing, implementing and supporting large scale enterprise class cloud contact center deployments supporting 1000 agents.
Participate in design and implementation of contact center telephony infrastructure.
Provide expertise in the plan, design, build, implementation and operations of tasks for complex converged networks
Work in large enterprise-class network environments, supporting converged technologies
Lead discovery-related conversations, workshops, and associated deliverables for stakeholders
Anticipate client needs and formulate solutions to client issues
Manage, mentor, coach and train junior staff on an ongoing basis
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
5years contact center technology and operations experience required
2years of experience as a Computer Telephony Integration Engineer
Willingness to travel 75% or more as needed (while 75% of travel is a requirement for this role, due to COVID-19, non essential travel has been suspended until further notice.)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Experience implementing and supporting large scale cloud based contact center deployments
1 years of Salesforce computer-telephony integration experience
Strong client service and consulting skills
Experience with United Voice Communications
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Category: Management Consulting
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