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Deloitte US Senior Registration Specialist in Charleston, West Virginia

Job Responsibilities/Description:

Meeting & Event Services (MES) is currently searching for a Senior Registration Specialist to support client-facing marketing and internal events delivered at a regional and national level. This individual will primarily be responsible for coordinating and execution of event assets including but not limited to the following: invitation and registration site development and distribution, analytics reporting, event landing page development, and event asset management.

  • Collaborate and team closely with aligned MES event planners, campaign managers, and strategic marketing planners, as well as our India based professionals, to identify, develop, execute, and deliver tactical event assets that support event strategy

  • Provide consultation to internal businesses on Deloitte's policies and procedures around marketing automation tools, best practices on invitation language, performance benchmarks, and driving attendance through invitee targeting strategies

  • Delivers exceptional client service with a consultative, solutions-oriented approach

  • Resolves issues for invitees and addresses complex issues and questions related to the registration site. (customer service, program or technical questions)

  • Strict adherence to registration process and brand standards

  • Delivers registration reports in accordance with the established schedule and develops custom meeting specific and ad-hoc reports as requested.

  • Frequent interaction and communication with firm leadership, internal and external clients through meeting registration

  • Post meeting reporting and reconciliation

  • Responsible for maintaining quality and data integrity

  • Assists in the development and implementation of process improvement strategies and initiatives.

  • Troubleshoots and reports registration system issues on behalf of the team.

  • Participates in the testing, documentation and team training for new registration processes and enhancements

  • Supports Registration Manager with registration related projects, and may takes a lead role in the project management.

  • Performs other job-related duties as assigned.

  • Assists with training new Registration team members and meeting planners as needed

Qualifications/Requirements:

  • Excellent communication skills (written and oral) with a consultative style

  • Entry-to-mid-level email marketing experience a plus

  • Solutions & results oriented

  • Ability to work independently, on multiple projects simultaneously and under deadlines

  • Strong working knowledge of Word, Excel, Outlook; registration platform knowledge a plus (Splash)

  • Strong client-service approach

  • Technical savviness and comfort working in new, robust systems

  • Ability to work independently and be held accountable for meeting client and project deadlines.

  • Solid attention to detail and organizational skills

  • Demonstrated ability to take initiative and interact with all levels of management

  • Ability to handle high volume workload and achieve results-with minimal supervision-in an intense, fast-paced, virtual team environment

  • BA/BS required; over 5 years of related experience, preferably in marketing, communications, meetings/events, technology, or hospitality industry

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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