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Deloitte UC Operations Support Engineer in Charleston, West Virginia

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Operations Engineer, UC Services

Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you'll doAs the Operations Engineer for the Information Technology Services (ITS) UC Services team, you will provide hands-on, advanced troubleshooting, and support for multiple UC platforms within the Firm. You will have the opportunity to demonstrate your skills and knowledge for strategic direction for Unified Communications.

You will identify & lead cross-dependencies, dedicatedly resolving issues in a program. You will collaborate with different groups in ITS. Will be responsible for the day-to-day operations of real-time and asynchronous communications and collaborations systems. Hosted applications include, Skype for Business/Lync servers, Windows 2008 R2/2012 R2 domain controllers, DNS/WINS servers, Microsoft Outlook, Exchange Active Sync, Skype for Business, Teams, Zoom, and other applications as deployed by the Unified Communications team.

The Operations Engineer work together with teams and stakeholders to provide consistent, high quality support:

  • Responsible for all aspects of system/application engineering including problem-solving, configuration and implementation efforts for large and / or complex projects with an emphasis on operational excellence and continuous improvement of systems engineering related processes and procedures.

  • Responsible for the day-to-day operations of real-time and asynchronous communications and collaborations systems. Hosted applications include but are not limited to, Microsoft Exchange servers, Skype for Business/Lync servers, Windows 2008 R2/2012 R2 domain controllers, DNS/WINS servers, Microsoft Outlook, Exchange Active Sync, Skype for Business and other applications as deployed by the Unified Communications team.

  • Responsible for providing next level of support for DNOC Applications Support team.

  • Key responsibility for monitoring and responding to issues or service requests reported in Service Desk, and creating and resolving problem tickets for chronic service issues.

  • Participate in team on-call pager response 7x24x365 in support of escalations by DNOC Applications Support team.

  • Participate in after business hours operational maintenance activities and deployments

  • Monitor performance levels and capacity of supported applications, and assist the Unified Communication team in proper capacity planning and management.

  • Engage with Enterprise Operations Tools Team to ensure proper monitoring of all supported Unified Communications applications and services.

  • Engage in activities as required, such as developing build documents, testing configurations and patches, and planning deployments.

Qualifications

  • Bachelor's Degree in a technology-focused major, certification or equivalent experience

  • 5+ years of strong experience in a Microsoft Exchange 2010/2013 and Lync 2013/Skype for Business enterprise environment

  • 5+ years of experience with Microsoft Windows Server 2008 R2 and or Windows Server 2012 R2

  • 5+ years of strong experience with Active Directory, LDAP, Kerberos, Group Policy, DFS and DNS.

  • Experience with automation and scripting using PowerShell a plus

  • Experience in the IT industry with substantial engineering and operations experience supporting Windows technologies with some networking or telecom experience

  • 5+ years of relevant business and professional experience required to ensure tasks are completed without supervision.

  • Demonstrated understanding of complex problem solving techniques dealing with systems engineering and support.

  • Demonstrates an understanding of performance tuning and optimization including the identification of performance related issues.

  • Ability to effectively communicate written and verbal to all levels within the organizations as well as communicate directly with customers on new projects and / or issues with production systems.

  • Self-starter with ability to multi-task, prioritize and manage time effectively

  • Ability to work flexible hours as required and to collaborate with colleagues in different time zones

  • MCSE (Communications) or other appropriate certification a plus

  • Experience with SIP trunking, Cisco or Nortel also a plus

Preferred:

  • Knowledge of Deloitte ITS applications and resource teams

For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000 to $160,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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