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Deloitte ServiceNow Developer in Charleston, West Virginia

Work you'll do:

As a Lead ServiceNow Developer, you will be responsible for development, core configuration, and technical expertise of Deloitte's Cyber Security ServiceNow implementations. You have a solution-focused mindset and the ability to provide excellent customer service, training and support. Candidates must be passionate about technology, love customer service and can thrive in a fast-paced, high-pressure environment. Day to day job responsibilities may include:

  • Lead ServiceNow implementation projects across the Cyber and Strategic Risk group

  • Develop proof of concept solutions on ServiceNow platform for go-to market solutions

  • Translate functional specifications into logical, competent-based technical designs

  • Design and develop new ServiceNow workflows and processes

  • Develop custom Service portal pages/widgets to support the Business Organization

  • Conduct code walkthrough, code review of junior team members' code

  • Ensures team members develop the ServiceNow solution as per the best practices to maintain system compliance

  • Create comprehensive and well-structured test plans and suites. Estimates, prioritizes, plan and coordinates testing activities

  • Identify, document and track software defects

  • Perform thorough regression testing of resolved defects

  • Participate in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution

  • Manage update sets for migration of the code base to test and production environments

  • Leads ServiceNow maintenance, upgrade planning and administration

  • Coordination with vendor for ServiceNow product defects

The desired candidate is an organized, self-driven individual with a proven ability to achieve development objectives. They will have the ability to be successful while working independently or as part of a team and will be able to adapt quickly to shifts in priorities and/objectives. They will be passionate about learning and applying their technical skills and experiences to solve real-world problems, and possess strong listening, verbal, & written communication skills.



  • Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience

  • 3-5+years of applicable experience

  • Experience with CMDB Implementation

  • Proven implementation experience with at least 2-3 SNOW modules (e.g. ITSM, CSM, SecOps etc.)

  • Strong knowledge and experience with Web Development (HTML, CSS, JavaScript)

  • Proven ability to configure ServiceNow using Business Rules, Client Scripts, advanced UI Policies, Flow Designer, ACLs, Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5

  • Proven experience in integration of ServiceNow with other IT applications using REST/SOAP APIs

  • Experience gathering requirements from internal/external stakeholders, and creating/maintaining the ServiceNow solution documentation

  • Bachelor's Degree or equivalent experience

  • Limited immigration sponsorship may be available

  • Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Skills

  • Previous Consulting or Big 4 experience preferred

  • Experience working with Scrum or Agile development processes

  • Strong analytical, problem-solving and decision-making capabilities

  • Certified Implementation Specialist certification

  • Certified Application Developer

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $99,668 - 176,338. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.