Deloitte Senior One Team Ambassador in Buffalo, New York
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Senior One Team Ambassador
(Part of Deloitte Services internal operations team)
Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!
Work you ll do
Working directly with Deloitte professionals, Ambassadors provides an array of hospitality-related services supporting meetings and events and the daily work environment while maintaining an understanding Deloitte s business in order to optimize and customize the support they provide. In the Buffalo office this position will hold additional administrative and office services responsibilities including but not limited to procuring office supplies, reception, office-wide meeting planning, mail support and backup tax processing tasks with a strong focus on facilities.
As an Ambassador at Deloitte your responsibilities will include:
Serving as primary customer support assisting or facilitating requests which may include: facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, and other office services/daily in-office support needs
Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
Maximizing work and meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs
Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a best in class experience
Serves as primary facilities contact for the Buffalo office and provides backup support to the Rochester office
Supports facility management for regular maintenance needs (per contracts, if applicable), one-off repair and maintenance, space planning, and special facilities projects including coordination and communication with property management, vendors and internal stakeholders, where appropriate for role and under direction of department supervisor/manager
Ensures physical space is maintained and in good repair by reviewing space and addressing needs for maintenance and general repairs identified personally or by customers or other department staff. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc.Incorporates follow-up procedures to ensure all requests/needs have been completed and to satisfaction
Supports other facility needs/services which include: security badges/access, customer requests related to facility (e.g. hot/cold, broken chair/office furniture, internal moves, light replacement), furniture/equipment inspections and repairs research, purchase of small replacement appliances or equipment and other misc. items. Also supports resolution of service related issues/conflicts and leverages other team members in support/resolution, where appropriate
Supports facility and vendor management by engaging/coordinating with vendors and proactively identifying, reporting, and helping facilitate resolution for issues/repairs (in coordination with other team members, if applicable)
Supports tracking of vendor contracts, equipment warranties, facilities reporting and systems
Maintains and enforces standard office security procedures/badge systems and life safety program with assistance of management and team. Ensures compliance with required facility processes/procedures (both within Deloitte and as dictated by lease/property management)
Ensures excellent working knowledge of department/facilities service offerings, office space/equipment, leadership and key groups, and building and Deloitte protocols and procedures
Supports various facility-related requests and data management such as carbon surveys, disaster/business continuity planning, floor plan management/space allocations, office greening efforts, and other requests that require tracking and reporting
Collaborates and trouble-shoots facilities related problems with other team members, external vendors and management in support of customers/office space
Fosters and builds positive relationships with team, customers and leadership in all functions at all levels, and communicates effectively and proactively, as needed
Adds value to customer experience through critical thinking, anticipating needs and offering additional services/support, if appropriate
Ensures all provided service/support is carried out and meets customers expectations consistently
Maintains knowledge and uses departmental software, as required
Provide back-up support and other duties as needed
At Deloitte, the internal operations team provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric experience for our Deloitte professionals, clients, and guests.
Category: Administrative and Support Services
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled