Deloitte Production Lead, Oracle Commerce Cloud in Bowie, Maryland
Production Lead, Oracle Commerce Cloud
Are you passionate about customer experience, strategy, and design? Are you experienced in Oracle, Cloud, e-commerce, and retail? Are you ready to make an impact and improve the shopping experience of millions of residents, perhaps even your own?
Join our Deloitte Digital Customer Strategy & Applied Design team! We focus on helping our clients increase and capture customer value through thoughtful strategy, analytics, innovation, and product and service design.
We're eager for you to join our team and to bring your technical expertise in to help our growing e-commerce, merchandising, and retail operations business. Specially, your experience with Oracle Commerce Cloud and related areas will contribute to streamlining order processing and enhancing resident experiences.
Work you'll do
You are the voice of the people. In all of your interactions - with clients, project managers, designers, engineers, and more - you'll advocate for what users want, need, and expect from the products we create. You're innovative, quick-thinking, and eager to learn more about what's happening in the interactive space. Your E-Commerce platform skills are top-notch, and you have a knack for making the complex clear.
Assist users and stakeholders in understanding platform features, processes, and configurations and provide guidance on platform usage, navigation, and best practices
Collaborate with business and IT teams to investigate and resolve issues, such as pricing discrepancies, product catalog inaccuracies, and checkout process problems
Proactively identify areas for process improvement and enhanced user experience
Collaborate with business and IT teams to implement functional enhancements and updates
Document incidents, resolutions, and workarounds in detail
Contribute to the knowledge base to empower staff with effective troubleshooting resources
3+ years of experience in Oracle Commerce Cloud Implementation or Production support
Strong understanding of E-commerce processes, customer journey, and online retail best practices.
Proficient in Oracle Commerce Cloud functionality, including catalog management, pricing, promotions, and user experience.
Familiarity with incident management processes, including tracking, escalation, and communication.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
A strong portfolio that demonstrates your experience, storytelling, and design presentation skills
Ability to deliver and lead the delivery of Wireframes and Clickable Prototypes
Strong communication and facilitation skills to insure meaningful engagement and partnership with project stakeholders
A strong understanding of User Experience Research methodologies to work collaboratively with the UCD lead to incorporate user insights collected from various Customer Experience (CX) Measurement channels (web analytics, surveys, user testing, focus groups) into enhancements requirements, user stories, and designs
Prior experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations
Experience with modern design tools like Sketch, Figma, Axure, Principle, Framer, and InVision
Strong leadership ability in the areas of user research, feature design, wireframing, updating a design system, and usability testing
Experience communicating complex ideas graphically within a complex environment (public sector preferred)
Experience leading Stakeholder Workshops
Experience with Agile Software Development Methodology
Ability to work onsite as needed in the Harrisburg, PA area
How you'll grow
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.