Deloitte Specialist Master, Operations Transformation, Payments in Boston, Massachusetts
Specialist Master, Operations Transformation, Payments
Help our clients navigate dynamic and disruptive markets. The solutions we provide will help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.
Work you ll do
As a Specialist Master, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. Specialist Master level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Specialist Masters participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements. Additional responsibilities will include:
Process efficiency & streamlining
Operating model redesign & enhancements
Enterprise cost management
Strategic & enterprise regulatory management
Profitability and productivity analysis
Customer relationship management
Our Operations Transformation team focuses on transforming our clients core business operations. We advise, design, implement, and deploy solutions focused on heart of the business issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. The type of work we provide to our clients includes Operations Excellence, Payment & Care Model Innovation and Emerging Business Models.
Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.
A minimum of 6 years consulting and/or industry experience.
6 years of experience across several products including debit, credit, ACH, check, wire and RTP.
6 years of deep payments content experience across the payments processing, acquiring, and gateway sectors of the industry.
Proven experience in leading small engagements or components of large, complex engagements.
Ability to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.
Prior experience providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.
Ability to demonstrate experience in overseeing the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.
Experience in developing and presenting proposals for business development activities.
A Bachelor's Degree.
The ability and willingness to travel up to 80%.
In addition, successful Specialist Masters will also have the following preferred skills:
Possesses and demonstrates a passion for selling and delivering payments projects at both providers and users (merchants and corporates) of payments products across industries, including payments issuing, processing, acquiring, and switching (networks).
Experience leading projects that have historically been larger than $500,000, with teams of 5 or more.
Has demonstrated eminence including formal publishing, presenting and blogging about payments.
Has a strong understanding of the current trends, regulations, challenges, opportunity and competition across the payments value chain.
Is highly mobile to cover clients in nearly all contiguous US states.
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
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Category: Management Consulting
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