Deloitte Reception/Guest Services Specialist - Boston in Boston, Massachusetts
Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers - from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!
Work you'll do
Working directly with Deloitte professionals, Ambassadors provides an array of hospitality-related services supporting meetings and events and the daily work environment while maintaining an understanding Deloitte's business in order to optimize and customize the support they provide.
As an Ambassador at Deloitte your responsibilities will include:
Serving as primary customer support assisting or facilitating requests which may include: facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, and other office services/daily in-office support needs
Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
Maximizing work and meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs
Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a "best in class" experience
At Deloitte, the internal operations team provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.
Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
High school diploma
Strong technical skills, including proficiency in Microsoft Office
Excellent written and verbal communication/interpersonal skills
Excellent critical thinking, decision-making, and conflict resolution skills
Effective problem-solving and negotiation skills
Ability to work occasional overtime
Ability to lift up to 25 lbs.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Advanced experience in Microsoft Office applications
Hospitality/corporate background with focus on meetings and events
How You'll Grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.