Deloitte Enterprise Technology ITBM - ServiceNow Solution Architect - Consultant in Boston, Massachusetts
Consultant - ServiceNow Solution Architect
In seeking to support the organization s business in a more meaningful way, one answer for IT lies in plain sight: IT must operate more like a business - one focused on strategy, client service, business objectives, and value-based outcomes. A more business-focused approach for IT in the form of a comprehensive IT business management (ITBM) strategy can help IT elevate its role within the organization and help drive overall corporate success. In shifting to an ITBM posture, our IT leaders can:
More clearly convey the value of IT for business executives
Put in place solutions for efficiently managing IT cost, quality, and performance
Align IT with enterprise goals and enhance decision-making capabilities
Increase business value and lower costs by integrating governance and execution
Work you ll do
The ServiceNow Consultant is responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. This role will participate in the ServiceNow implementation and participate in the delivery of strategic technologies during solution development. This role will maintain relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.
In an operational setting, the Solution Consultant is responsible for solution design and review of all business process and system level changes as part of continual service improvement. They provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes. This individual needs to stay current on the vendor s solution capabilities and product roadmap and maintain the organizational roadmap for the solution.
Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
Work with Program Resources to define sustainment governance and processes as part of operational transition
Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
Technology Strategy & Architecture
From leading practice to business necessity, every business recognizes the need for a strategic cloud integration platform. At Deloitte Consulting, our technology strategy and architecture specialists help organizations develop the strategies and implement the systems that build business value and drive performance. We have the in-depth knowledge and experience gained from working on some of the most complex ITchallenges around the globe, everything from system replacement to full IT transformation. Learn more about our Technology Strategy & Architecture practice at http://www2.deloitte.com/us/en/pages/technology/solutions/technology-strategy-architecture.html
Minimum of 1 year of ServiceNow implementation experience in large complex environments
Minimum of 2 years of technology implementations
Firm understanding of ServiceNow applications and modules
Information Technology experience required, including development, implementation, and maintenance of large scale systems
Demonstrated ability to work in a fast paced and changing environment with short deadlines
Proficient in all phases of the Application Development Lifecycle
Strong technical project management and / or leadership skills
Certified ServiceNow System Administrator
Bachelor s degree in Business, Information Systems, or equivalent
Certified ITIL V3 practitioner
Ability to work independently and manage multiple task assignments
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Eagerness to mentor junior staff
An advanced degree in the area of specialization (MBA Preferred)
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Category: Management Consulting
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