Deloitte Business Solution Analyst - Salesforce in Boston, Massachusetts
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Business Solution Analyst
Location: Atlanta, GA or Hermitage/Nashville, TN preferred
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you ll do
Maintains a solid knowledge base of the functional capabilities and has hands-on experience configuring Salesforce clouds - Sales/Service/Marketing/Chatter.
Possesses good understanding and experience with the Force.com platform: VisualForce and Apex
Possesses overall understanding of applicable business processes and workflows.
Assists Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction.
Serves as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver, distinguished by world-class quality.
Interfaces with clients to define and document requirements for a named set of Salesforce products and related tools.
Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW/High-level Requirements).
Actively participates in Design Thinking sessions to gain insights into end user and customer needs.
Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.
Manages the Salesforce Product Backlog and works collaboratively with the Engagement Manager to prioritize requirements as well as define and manage project scope and sprints.
Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements.
Responsible and maintains quality. Leads and is responsible for all Testing and QA activities within the project lifecycle. Works with and manages US India (USI) QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
Provides feedback and conducts Performance Evaluations of USI QA resources.
Works with the Engagement Manager and clients to plan user engagement activities and execute User Acceptance Testing (UAT) and/or facilitate continuous testing during agile projects.
Participates in reviews of plans associated with project execution.
Assists Engagement Manager with status reporting.
Responds proactively to both business and project issues and escalates appropriately.
Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.
Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services internally including:
Technology & Infrastructure
Application development and management
Relationship management group
For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .
Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
Category: Information Technology
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.