Deloitte Administrative Services Supervisor - West Coast in Boise, Idaho
The Administrative Business Center (ABC) provides virtual administrative services support to Deloitte professionals across all offices in a business center environment. This Administrative Services Supervisor is responsible for the tactical direction and daily oversight of an ABC team of 5+ professionals assigned to multiple offices, providing daily guidance, expertise, coaching and counseling. The Supervisor is a subject matter expert and key business advisor to the ABC Manager, internal clients and stakeholders, responsible for process development/improvement related to a specific service or services. A liaison who builds relationships and trust with internal customers and other stakeholders, has technical expertise and broad knowledge of Deloitte's business and comprehensive knowledge on resources throughout the organization. This position collaborates with other ABC managers and supervisors across US and USI to promote consistency in process.
Manage Daily Operations - Manage all daily aspects of the ABC team to ensure effective and efficient service delivery.
Collaborate with ABC Managers, supervisors, and leaders to develop and implement improvements to processes, programs, and tools in support of Administrative and Business Services strategy. Lead and manage change positively and effectively.
Serve as a subject matter expert, providing leadership and guidance to professionals supporting various projects/work streams.
Regularly and proactively, meet with ABC professionals to build a cohesive team by educating, sharing information, and providing updates. Understand issues, assess workload, and provide ongoing performance feedback.
Guide the work of others, using strong problem solving skills to address complex service challenges.
Consider individuals' career goals and the needs of the business when assigning staff to projects/teams.
Collaborate with other service lines within Business Services and across multiple offices to support efficient and well-coordinated service delivery.
Monitor team members' compliance with policies and procedures (daily time reporting, overtime, etc.)
Manage Client Relationships - Build and maintain effective internal client relationships, including virtual ones across multiple offices.
Serve as an ambassador for the ABC's services, educating clients and stakeholders on service offerings and capabilities.
Create a culture of "more us, less them" with focus on service, accountability and understanding the needs of our clients. Regularly review and assess client feedback and continuously improve service.
Meet with clients to build strong relationships, understand business needs, improve service delivery, resolve issues, and provide solutions.
Communicate effectively with ABC Management. Proactively communicate issues, challenges, and solutions.
Financial Planning and Analysis - Manage productivity effectively through regular analysis and interpretation of key metrics, including headcount, volume, utilization, and overtime reports.
Performance Management - Drive performance management process for the team, cultivating trust and strong performance through check-ins, regular performance discussions, and coaching. Collaborate with ABC Manager and Talent to address and resolve performance issues. Document issues appropriately. Demonstrate poise and professionalism when facing resistance or challenges.
People Development - Serve as a role model and primary counselor for team members.
Recruit and develop high performing talent. Interview, make hiring recommendations and coordinate onboarding and training of new hires and transfers.
Understand and assess team members' skills to recommend appropriate training and professional development. Counsel and motivate team members to capitalize on their strengths and improve in development areas.
Create an environment that builds accountability for and commitment to meeting objectives. Build trust, confidence and credibility with team members. Exercise discretion when dealing with privileged, personal or confidential topics.
Bachelor's or Associates degree preferred
Three or more years of relevant experience supervising in a large corporate/professional services environment preferred
Excellent written and verbal communication skills
Strong problem-solver who has the ability to develop creative and innovative solutions to complex problems
Builds strong working relationships with all people at all levels and develops/manages virtual relationships successfully
Works independently and manages multiple priorities effectively
MS Office experience, confidence with technology and workflow tools/processes
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.