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Deloitte VDI Technical Manager in Bethesda, Maryland

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

  • Responsible for the execution of the concept of operations.

  • Establishing and building strong customer and industry relationships.

  • Leading the collaboration necessary across teams, broader NIH organizations and subcontractors to ensure program success.

  • Developing/executing corrective action plans to mitigate internal or customer identified issues.

  • Delivering effective control systems and reporting for accurately processing change and controlling in-scope performance of program functional task elements such as operations, Dev Ops, engineering, test, procurement, quality control, logistics, safety security, and administrative functions.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Contact Center practice is part of Deloitte's GPS Customer Strategy and Applied Design offering. It focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. The Contact Center practice achieves this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.

Qualifications

Required:

  • 3+ years of experience with VDI Technologies

  • 4+ years of Project Management experience

  • 2+ years of experience with the program management of a large Enterprise IT Service Delivery program

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Must be in driving distance of Bethesda, Maryland

Preferred:

  • ITIL Certification

  • Great written and verbal communication skills

  • Prior experience working with senior customers

  • Prior Contact Center experience

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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