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Deloitte Operations & Technology Transformation Manager, Guidewire BillingCenter Functional Lead in Bellevue, Washington

What we do

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Who we serve

Insurance moves the world forward. It's the invisible safety net behind everything else that happens in society. To stay ahead, insurers need modern solutions. Our Insurance Transformation practitioners serve as trusted advisors to our clients, combining strategic thinking with deep industry knowledge to solve complex business problems in a team-based environment. We architect operating models and processes that enable growth, optimize capital, and maximize operational efficiency. We implement innovative technology solutions spanning core, digital, data, analytics, cloud and AI.

Deloitte's Financial Services Industry consulting practice is the largest in the world, serving over 90% of Fortune 500 banking, insurance, securities, investment management, and real estate companies.

Work you'll do

As an OTT Insurance Transformation Manager, you will bring considerable industry and technical expertise to deliver effective solutions to clients. Other position responsibilities include:

  • Manage day to day interactions with executive clients and sponsors.

  • Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large Insurance Carriers/companies.

  • Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, and defining support procedures.

  • Hands on technical expertise specifically related to Integration to complex legacy applications.

  • Develop and maintain contact with top decision makers at key clients; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies.

  • Communicate complex ideas effectively, both verbally and in writing.



  • Bachelor's degree

  • 6 years consulting or relevant Insurance experience within Property & Casualty - Personal Lines, Commercial lines, Specialty Insurance

  • 6 years of experience in Property & Casualty Insurance Solutions with Guidewire, Duck Creek, Majesco, Origami or similar package

  • 6 years of experience working in one of the following Insurance sub service areas: User experience, Integration, Claims, Billing & Payments, Policy Administration, Underwriting or Distribution

  • 4 years of experience leading Guidewire BillingCenter technical and functional activity

  • Minimum 4 full life cycle implementations of Large-Scale System Delivery Experience preferably for Policy Administration, Billing Systems and/or Claims Systems

  • 3+ years of experience managing large Business Integration effort and project teams through all phases of the project lifecycle from scoping and planning, requirements gathering, design, development, and testing,

  • 6 years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations

  • 3 years of experience in custom software development projects

  • 4+ years of experience estimating and planning Large Scale System Implementations

  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve

  • Limited immigration sponsorship may be available.


  • Advanced degree in area of technical specialization

  • CPCU, AIC, ARM Certification

  • Guidewire Integration or Configuration certification (ACE certification)

  • 4 years of experience delivering via an Agile/Scrum methodology

  • Agile / SAFe / Scrum Master / PMP Certification

  • 4 years of experience with Business Process Modeling (BPM) tools, Business rules integration

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $137,700 to $229,501.

Information for applicants with a need for accommodation:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.