Deloitte VP Product Management - Hux in Baltimore, Maryland
In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.
Work You'll Do
The VP of Product Management for Hux will lead the vision and own the build for a suite of capabilities and end-to-end solutions within our Hux platform organization. Hux tightly integrates marketing managed services with pre-built IP/software and a best-of-breed ecosystem to power real-time data management, marketing decisioning support, content, delivery, personalization, audience management and the end-to-end customer experience (CX) spectrum.
This role will work with the engineering team in leading ongoing releases of the existing capability suite and bringing enhancements and new solutions to market. This is a hands-on role that will include both day to day product management, functional leadership and strategic planning. This is an exciting opportunity for the right candidate - Hux is a strategic priority for the business and we are making investments in new capabilities, solutions, and hybrid IP plus service offerings.
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solution
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Bachelor's degree required. MBA a plus
10+ years in product management with a majority in product companies in the marketing services, digital / customer experience domain; experienced technology leadership in rapid growth companies in marketing services preferred
Understanding of artificial intelligence/machine learning paradigms and distributed cloud based agile deployment
Demonstrated ability to think strategically and translate plans into phased actions
Experience developing and owning vision, blueprints and architecture to build mid- to large-scale software/SaaS products in marketing services tech; related additional experience in professional services, implementation or managed services preferred
Demonstrated experience in Agile development methodologies
Extensive understanding and responsibility in project and program management principles, with explicit experience in the application of these principles to developing marketing technology solutions
Effective oral, written and interpersonal communication skills. Strong presentation skills necessary to communicate, and persuade, a wide range of audiences
Demonstrated ability to partner and collaborate across organizations to optimize outcomes
Has experience with scaled systems and understands data and system integration; should also have a good understanding of security from a data and process perspective
Has a customer-driven mindset and insatiable appetite for engineering excellence and drive for outcomes.
Ability to travel up to 25%
Deep knowledge of cloud platforms (AWS/GCP/Azure)
Industry knowledge of, and preferably experience working with, Customer Data Platforms (CDPs)
Experience with leading Martech providers
Previous experience working in a service environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.