Deloitte Senior Manager, Government Public Services, Client Account Management in Baltimore, Maryland
Client Account Management - Senior Manager
We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) in Deloitte's Government & Public Service (GPS) practice, you'll work with senior leaders on the top accounts in the GPS industry to enable account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies in partnership with client service PPMDs and professionals. You'll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm, the account team, and the client.
How You'll Operate
You will serve as "chief operating officer", flexing the role you play as you deliver against account priorities, serving as:
Catalyst to spur the realization of our client's vision and goals, accelerating growth objectives;
Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and,
Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.
Work You'll Do
Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will create, advise, and lead initiatives and programs that meet account objectives related to CAM Focus Areas i.e. Client Strategy, Account Strategy, Leadership Development, People Development, Quality & Risk, and Financial Metrics:
Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits
Strategic: manage account strategy and operating model development, lead annual account planning processes
Leadership: plan and execute account leadership meetings, support leadership development
People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationships and contracting
Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting
At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.
Demonstrated account management or consulting experience
Minimum 7 years' of work experience
Strong organizational skills
Strong project management skills
Ability to adapt to a changing environment
Exceptional interpersonal and communication skills
Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Experience mentoring/counseling others
Ability to travel up to 10% (While 10% of travel is a requirement of the role, due to Covid-19, non-essential travel has been suspended until further notice.)
US Citizenship is required for this role.
Experience working in a professional services firm
Experience working in the public sector and/or with public sector clients
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.