Job Information
Deloitte Medallia Configuration Analyst in Baltimore, Maryland
A re you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Medallia Configuration Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery.
Work you'll do/Responsibilities
Assist in Medallia application configuration and customizing the Medallia platform to align with clients' feedback collection strategies, including surveys, dashboards. closed loop, and text analytics
Proactively work with team and client stakeholders to understand functional requirements and be able to translate those requirements into technical specifications.
Support and independently complete project tasks related to Medallia application configuration.
Ensure the accuracy and integrity of data capture mechanisms and feedback surveys.
Conduct quality assurance checks to ensure the accuracy and reliability of customer feedback data, identifying and resolving any data-related issues and configuration-related issues.
Stay updated with the latest platform enhancements, industry trends, and best practices in customer experience management and feedback analysis.
The Team
Our Digital Foundry & Operations works with the Customer & Marketing group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.
Qualifications
Required
3+ years of experience performing Medallia configuration for surveys, dashboard development and implementation of related Medallia features
Medallia product certifications
Experience designing and programming surveys and analyzing survey data
Experience working directly with client stakeholders
Experience with Microsoft Office suite
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
This job is remote
Preferred
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86000 to $143000
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.