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Deloitte Senior Engagement Manager- Austin, TX in Austin, Texas

Digital Customer Senior Engagement Manager

We are seeking a high performing Manager or Senior Manager (or equivalents) in order to drive target revenue and hiring metrics.

Work you ll do

As a Senior Engagement Manager standing up our GPS ATX Deloitte Digital Studio you will:

  • Build relationships with Deloitte account leaders and work across account teams to identify and drive new account/client opportunities

  • Provide strategic guidance to project teams to shape Digital projects across an industry or sector

  • Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients business needs

  • Manage project risks and keep an active pulse on all areas of the project(s)

  • Work hand-in-hand with the Creative Director to:

  • Anticipate client needs and formulate solutions to client issues

  • Support recruiting efforts in order to build a network of practitioners to deliver work

  • Support the build-out of the new GPS ATX studio space

  • Shape the studio culture

  • Provide coaching to junior staff

  • Have fun this is a unique opportunity to create and shape a presence in a dynamic market!

The team

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

DigitalMix | an integrated set of platforms to enable business re-platforming


  • Minimum of four years consulting experience at the firm

  • Local to or willing to relocate to Austin, TX

  • Strategic thinker, problem solver and go-getter; loves creating order out of chaos

  • Track record of driving new business and willingness to agitate the status quo

  • Understands and executes capture process and is capable of bringing the full suite of Deloitte capabilities to bear in order to deliver the best possible solution to the client

  • Understands project scoping, project requirements, task order definition, teaming requirements, and project execution

  • Demonstrates ability to manage and be accountable for the development and delivery of work products

  • Understands client engagements, nurtures client relationships, and manages client expectations

  • Understands economic drivers of the engagement, project metrics, and manages to target profitability

  • Experience selling and delivering (or strong willingness to learn) Digital Customer s Studio Capabilities

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.