Deloitte One Team Associate (Reception) in Austin, Texas

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

One Team Associate (Reception)

At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.

Position Summary: Oversee the daily tasks and responsibilities for the office reception desk. Serve as the first point of contact for guests and visitors to the Deloitte office. Exude professional and welcoming demeanor, process requests quickly and effectively, and understand and execute security measures as needed. Creates an overall experience for customers and guests that is positive and supportive.

Key Relationships: Local office client services and operations leadership, Hospitality Manager, and Associate Reception Team. Assist client service staff in resolving hospitality related issues and questions. Collaborate with team to ensure consistent delivery of office services by team standards.

Responsibilities:

  • Professionally greet and direct all visitors and serve as point of contactPromptly and professionally answer and manage all incoming calls and relay messages

  • Maintain Reception area and assist in supporting areas around Reception as needed

  • Use necessary applications and systems such as Service Desk to track internal workflow

  • Coordinate guest lists for security and maintain knowledge and other guest document protocols

  • Adept at using all features of telephone system and voice mail

  • Ensure coverage for the Reception desks and work closely with backups on continued high level of support

  • Work on special projects in One Team and other duties as needed or directed

  • Team with other One Team members so that a professional level of client service is maintained, executed, and seamless

  • Collaborate with Hospitality Manager to identify and resolve client service challenges

  • Assist clients in reservation support for meeting rooms and workspaces

  • Provide check in, check out and reservation support and troubleshooting to local staff and guests

  • Generate daily system reports required to effectively manage programs

  • Comply with requirements for meeting set-up and last minute modifications and execute in a professional manner

  • Identify, prioritize, and resolve issues in a pro-active manner

Category: Administrative and Support Services

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled