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Deloitte ServiceNow Biz Analyst in Atlanta, Georgia

ServiceNow Biz Analyst

Deloitte s innovative process and service-focused solution model offers a perfect complement to progressive on-demand IT Service Management solutions like ServiceNow. To enhance our ServiceNow delivery capability Deloitte is looking for high caliber, multidimensional ITSM and ServiceNow Business Analysis experts with proven skills in assisting organizations in adopting Agile best practices. Successful candidates will have a blend of expertise in Agile and ServiceNow requirements definition/design.

You will be working with our clients to assess current state processes and tools, defining ServiceNow solution requirements, leading demos, developing process and ServiceNow requirements, and developing project deliverables and technical documentation. You will also act as a strong client liaison that helps identify and drive client decisions.

Successful candidates will ideally be located in Nashville Tennessee.


Contribute to the development of new customer "onboarding" process

Develop welcome and introductory/educational materials for candidate groups to be on-boarded

Develop materials to assess benefits realization, organizational impact and feasibility of onboarding in scope groups

Present feasibility findings and solution "fit" recommendations to leadership and garner leadership approval

Plan, schedule and facilitate workshops to surface tool and data configuration and development requirements in the form of User Stories and capture any process variations

Work with affected group to gather implementation requirements (data and configuration) in order to onboard onto the ServiceNow solution

Working with the affected group and project team, develop implementation plan to manage migration onto the ServiceNow platform

Document and knowledge transfer the process to the client to support any future group migrations onto the platform

Category: Finance

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.