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Deloitte Senior Manager, AI Driven Contact Center - Location Open in Atlanta, Georgia

Contact Center Senior Manager

Who We are

Do you like helping customers implement innovative AI driven cloud based omni channel contact centers and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts?

Deloitte is looking for Senior Managers to help build and drive the Amazon Connect offering. If you are a highly technical person and can dive deep and build complex AWS optimized architectures and assist Clients in building and deploying Amazon Connect based Contact Centers, we want to hear from you! Hiring candidates across all US Deloitte offices.

Work you ll do

You will own the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects to drive large, complex contact center deployments.

Responsibilities:

  • Ensure customer success in building and launching Amazon Connect solutions

  • Educate customers of all sizes on the value proposition of Amazon Connect and other AWS services, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

  • Capture and share best-practice knowledge amongst others

  • Lead offshore team and drive client s deliverables

  • Attend and present Deloitte s Amazon Connect offering at AWS conferences

  • Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates

  • Act as a technical liaison between customers, service engineering teams and support

Qualifications

  • Contact Center industry experience

  • Experience with AWS technologies such as Amazon Connect, AWS Lambda, Amazon Lex, DynamoDB, S3 etc

  • Experience building integrations across WFM, CRM, WFO, and contact center solutions

  • Working knowledge of popular communications protocols and APIs such as WebRTC and SIP

  • 10 years of customer-facing experience, preferably in the enterprise space

Requirements:

  • 10 years hands-on experience building complex solutions, ideally SaaS in the cloud

  • Nice to have coding experience in scripting languages such as Python, Node.js, etc.

  • Nice to have AWS Certifications.

  • An advanced degree in computer science, engineering or mathematics

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.

Recruiter tips

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Category: Cloud

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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