Deloitte Payments Banking & Capital Markets Operations Transformation Manager in Atlanta, Georgia
Payments Banking & Capital Markets Operations Transformation Manager
Offering - What we do
Operations Transformation practitioners serve as trusted advisors to our clients, combining strategic thinking with deep industry knowledge to solve complex business problems in a team-based environment. We architect operating models and processes that enable growth, optimize capital, and maximize operational efficiency.
Industry - Who we serve
Deloitte's Financial Services Industry consulting practice is the largest in the world, serving over 90% of Fortune 500 banking, insurance, securities, investment management, and real estate companies.
The ideal candidate will have a genuine passion for driving strategic transformation in the financial services industry combined with relationship-building, leadership, and communication skills. The ability to bring together stakeholders and persuade senior clients to act is essential.
You will lead and deliver small engagements, or components of large, complex engagements for financial services clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations, and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.
6+ years of strategy and/or operations transformation experience at a top-tier consulting firm OR a financial services institution
6 years of experience across several payment methods including debit, credit, ACH, check, wire and RTP.
6 years of deep payments content experience across the payments processing, acquiring, and gateway sectors of the industry.
Experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements
Experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations
Track record of collaborating with financial services industry senior executives, and comfort delivering presentations to management
Track record of building strong client relationships at large organizations, and identifying potential opportunities for business development
Experience developing and presenting proposal responses
Exceptional quantitative and qualitative problem-solving skills, with high capacity for solving business problems with incomplete information
Ability to communicate complex ideas effectively, both verbally and in writing (e.g., MS PowerPoint)
Eagerness to mentor junior staff
Willingness to travel up to 50%
Advanced degree (e.g., MBA, PhD)
Possesses and demonstrates a passion for selling and delivering payments projects at FIs, providers and users (merchants and corporates) of payments products across industries, including payments issuing, processing, acquiring, and switching (networks).
Has demonstrated eminence including formal publishing, presenting and blogging about payments.
Has a strong understanding of the current trends, regulations, challenges, opportunity and competition across the payments value chain.
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