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Deloitte Cloud Continuous Improvement Lead in Atlanta, Georgia

Cloud Continuous Improvement Lead

Do you want to be at the forefront of Deloitte sgrowing Cloud practice? We re looking for exceptional leaders to help addressour clients most complex Cloud challenges. You will work alongside topengineers and technical thought leaders to solve difficult problems ininnovative ways, supporting our country s most vital missions.

Work you ll do:

Work with clients to understand and solve theirmost pressing business and technical challenges while leading a diverse talentgroup in support of Federal and State Government agencies. Develop trustedadvisor relationships with clients technology leaders and help guide clients Cloud vision. Create new opportunities to showcase Cloud technologies andcapabilities for our clients. Help lead our Cloud practice, develop our futureCloud leaders, and expand the Deloitte Cloud brand throughout the public sectormarketplace.

The team:

Our Cloud Engineering team focuses on enabling ourclients end-to-end journey from On-Premise to Cloud, with opportunities in theareas of: Cloud Strategy, Op Model Transformation, Cloud Development, CloudIntegration & APIs, Cloud Migration, Cloud Infrastructure &Engineering, and Cloud Managed Services. We help our clients see thetransformational capabilities of Cloud as an opportunity for businessenablement and competitive advantage.

Cloud Engineering supports our clients byimproving agility and resilience, while identifying opportunities to reduce IToperations spend through automation. We advance our clients toward atechnology-driven future, leveraging vendor solutions and Deloitte-developedsoftware products, tools, and accelerators, to achieve their vision.

As a Consultant in our Practice you will:

Responsible for delivering exceptional IT service,along with ensuring that customer incidents and service requests are completedwithin agreed Service Level Agreements (SLAs). Own the Information TechnologyService Management (ITSM) policies and processes, including incident, change,request, and problem management and provide on-time ITSM internal and externalreporting. Continue to mature and expand the value-add and drive down the costof goods sold through continuous improvements within the Global CloudOperations (GCO) Shared Services team. This includes maturing the GPS Pod andthe GCO-GPS support model.

Responsibilities:

  • Leadershipand guidance to the Global Cloud Operations organization across the UnitedStates and US-India delivery centers

  • Responsiblefor continuous process improvement utilizing data from all service managementactivities to identify performance strengths, coloration, and trends thatidentify opportunities for improvement by data-driven metrics

  • Ensureseamless delivery to our customers

  • Managethe creation and/or improvement of service management policies and procedures

  • EstablishITSM operational baselines and metrics to evaluate the health and quality ofclient service delivery

  • Analyzebusiness processes to determine gaps and identifies technologies enabledsolutions to close identified gaps

  • Supportsales via hosting GCO command center visits, proposal responses,statement-of-work (SOW) development, and review process

  • Developone-, two-, and three-year service management road map that aligns withindustry best practices

  • Ensurebusiness continuity plans are tested and in place for all 24x7x365 globaloperations within Cloud Managed Services

  • Providethought leadership on the delivery of cloud managed services

  • Maintaina broad understanding of the various technologies utilized in the CSP (AWS,Azure, and Google) environments

  • Flexibility in Deloitte U.S. office location for this role

Qualifications:

Required:

  • Bachelor'sdegree from an accredited college or university

  • 5 ormore years of experience within an operations and process improvement leadrole, preferably within a Cloud environment

  • Abilityto obtain and/or maintain a Security Clearance

  • Mustbe legally authorized to work in the United States without the need foremployer sponsorship, now or at any time in the future

How you ll grow

At Deloitte, our professional development planfocuses on helping people at every level of their career to identify and usetheir strengths to do their best work every day. From entry-level employees tosenior leaders, we believe there s always room to learn. We offer opportunitiesto help sharpen skills in addition to hands-on experience in the global,fast-changing business world. From on-the-joblearning experiences to formal development programs at Deloitte University, ourprofessionals have a variety of opportunities to continue to grow throughouttheir career. Explore DeloitteUniversity, The Leadership Center.

Benefits

At Deloitte, we know that great people make agreat organization. We value our people and offer employees a broad range ofbenefits. Learn more about what working at Deloitte can mean for you.

Deloitte s culture

Our positive and supportive culture encourages ourpeople to do their best work every day. We celebrate individuals by recognizingtheir uniqueness and offering them the flexibility to make daily choices thatcan help them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impactthat matters. This purpose defines who we are and extends to relationships withour clients, our people and our communities. We believe that business has the power to inspire and transform. Wefocus on education, giving, skill-based volunteerism, and leadership to helpdrive positive social impact in our communities. Learn more about Deloitte s impact on theworld.

Category: Cloud

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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