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Deloitte Specialist Master, Voice Engineer in Arlington, Virginia

Voice Engineer

Do you have experience leading VoIP call center operations? Have you been at the forefront of customer transformation initiatives by combining strategy, technology, data, and design?

If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Government and Public Service clients and transform how they engage with their users. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

Work you ll do

As aVoice Engineer you will:

  • Manage the design, build and implementation of tasks for Avaya or Genesys enterprisesolutions as well as provide on-going support for related systems

  • Provide Level 3 support and any other duties as assigned. You will be supporting VoIP telephony systems for Federal Civilian and DoD contact centers and back office business units

  • Provide expertise in the plan, design, build, implementation and operations of tasks for complex converged networks

  • Support VoIP telephony systems as well as integrated network environments for DoD, Civilian and State & Local contact centers and back office business units

  • Partner with outside service providers in support of VoIP environment, as well as manage VoIP devices in accordance with best practices and Federal security standards, approved methods, and procedures

  • Work in large enterprise-class network environments, supporting converged technologies

  • Lead discovery-related conversations, workshops, and associated deliverables for stakeholders

  • Anticipate client needs and formulate solutions to client issues

  • Manage, mentor, coach and train junior staff on an ongoing basis

The team

Our Customer Strategy & Applied Design team focuses on helping clientsdiscover, design, and prototype customer growth strategies and innovationportfolios to create and drive change in a digital world. We bring knowledgeand offerings to uncover the behaviors, motivations and preferences of ourclients customers and develop new experiences for them. Our team ofprofessionals has deep capabilities in strategy, customer experience, digitalstrategy and innovation.

We deliver set of customer focused work:

  • Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each touch point.

  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

  • Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

Bachelor s degree in Engineering,Communications or relevant discipline

Eligible to obtain and/or maintain a DoD securityclearance

8years contact center technology and operationsexperience required

4years within a technology leadership role

Strong client service and consulting skills

Experience with United Voice Communications

Abilityto travel 75% or more as needed

Howyou ll grow

AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. ExploreDeloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them tobe healthy, centered, confident, and aware. We offer well-being programs andare continuously looking for new ways to maintain a culture where our peopleexcel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feelprepared and confident. To help you with your interview, we suggest that you doyour research: know some background about the organization and the businessarea you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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