Deloitte Specialist Leader, Healthcare Sector in Arlington, Virginia
Are you a leader that loves to be on the cutting edge, thinking about ways government health organizations can become more citizen-centric in accomplishing their missions? Do you have experience leading health organizations through customer/patient transformation initiatives by combining strategy, technology, data, and design? Do you believe that digital technology has the power to solve our biggest health-related challenges?
If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Health Sector clients in Government and transform how they engage with their stakeholders. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.
Work you ll do
As a Specialist Leader focused on Health, Government and Public Services you will:
Organize and deliver services on a cross-section of complex customer and patient centric projects
Maintain responsibility for the development of business and vendor relationships in the Government Health Sector
Lead pursuit teams focused on new opportunities, and lead major aspects of the proposal development process
Lead day-to-day interactions with executive clients and Deloitte team
Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships
Display breadth and depth of knowledge regarding functional and technical issues
Coach, lead and support delivery teams and staff
Provide input and actively participate in recruitment and retention activities
Customer Strategy & Applied Design, Government and Public Service practice
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer engagement strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in Customer Experience Transformation, Customer Experience Measurement, and Digital Strategy and implementation within the Government and Public Service market, and we are looking for a new addition to our team who help with expanding our efforts in the federal health market.
Bachelor's degree and at least 15 years of business strategy consulting or other relevant industry experience, with focus on patient experience, patient engagement, customer strategy, customer experience measurement, digital strategy, innovation and/or technology implementation
10 years in a technical or functional leadership role within health either a Federal Health or private sector healthcare organization
Experience mentoring and coaching others
Proven experience leading multiple simultaneous projects
Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
Experience managing senior-level client relationships
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Must be able to obtain and maintain required clearance for this role
Master s degree and previous professional services or consulting experience
Experience applying human centered design and innovation frameworks
Experience in 2 or more Federal Health organizations e.g. Centers for Medicare and Medicaid Services, Centers for Disease Control and Prevention, the Veterans Administration, Military Health System, National Institutes of Health, Food and Drug Administration, etc.
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Category: Management Consulting
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