Deloitte Specialist Leader, Healthcare Sector in Arlington, Virginia

Specialist Leader

Are you a leader that loves to be on the cutting edge, thinking about ways government health organizations can become more citizen-centric in accomplishing their missions? Do you have experience leading health organizations through customer/patient transformation initiatives by combining strategy, technology, data, and design? Do you believe that digital technology has the power to solve our biggest health-related challenges?

If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Health Sector clients in Government and transform how they engage with their stakeholders. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

Work you ll do

As a Specialist Leader focused on Health, Government and Public Services you will:

  • Organize and deliver services on a cross-section of complex customer and patient centric projects

  • Maintain responsibility for the development of business and vendor relationships in the Government Health Sector

  • Lead pursuit teams focused on new opportunities, and lead major aspects of the proposal development process

  • Lead day-to-day interactions with executive clients and Deloitte team

  • Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships

  • Display breadth and depth of knowledge regarding functional and technical issues

  • Coach, lead and support delivery teams and staff

  • Provide input and actively participate in recruitment and retention activities

The team

Customer Strategy & Applied Design, Government and Public Service practice

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer engagement strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in Customer Experience Transformation, Customer Experience Measurement, and Digital Strategy and implementation within the Government and Public Service market, and we are looking for a new addition to our team who help with expanding our efforts in the federal health market.

Qualifications

Required:

  • Bachelor's degree and at least 15 years of business strategy consulting or other relevant industry experience, with focus on patient experience, patient engagement, customer strategy, customer experience measurement, digital strategy, innovation and/or technology implementation

  • 10 years in a technical or functional leadership role within health either a Federal Health or private sector healthcare organization

  • Experience mentoring and coaching others

  • Proven experience leading multiple simultaneous projects

  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

  • Experience managing senior-level client relationships

  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

  • Must be able to obtain and maintain required clearance for this role

Preferred:

Master s degree and previous professional services or consulting experience

Experience applying human centered design and innovation frameworks

Experience in 2 or more Federal Health organizations e.g. Centers for Medicare and Medicaid Services, Centers for Disease Control and Prevention, the Veterans Administration, Military Health System, National Institutes of Health, Food and Drug Administration, etc.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.