Deloitte Service Designer in Arlington, Virginia

Service Designer

Are you passionate about using the human-centered design process as a tool to produce effective communications throughout client engagements? Are you a skilled service designer who wants to create and prototype new or improved services and customer experiences for the future? A career within our growing Customer Strategy and Applied Design practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess. Apply today!

Work you ll do

As a Service Designer in our practice you will:

  • Participate in the coordination of a multi-disciplinary team of researchers, designers, technologists and business experts in a way that leads to bold ideas and new businesses in market

  • Conduct applied research to understand human interaction with a variety of factors

  • Collaborate with teams of business designers and design researchers to identify innovation opportunities and develop propositions that create value for people and client organizations

  • Collaborate with other designers to create and deliver immersive working sessions that engage and empower leaders to act

  • Communicate research discoveries through compelling narratives and visualizations

  • Build personas, journey maps and service blue prints

  • Create a range of service prototypes

  • Representing the design discipline and its value to non-designers internally and at client organizations

The team

Customer Strategy & Applied Design, Government and Public Service practice

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation within the Government and Public Service market.

We deliver set of customer focused work:

  • Customer Strategy | Help clients build capabilities to better understand customer and citizen value drivers and make choices about how to best serve the markets and segments through digital, social, and mobile channels; optimize program and service decisions and shape the most strategic issues on the customer and citizen engagement agenda

  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer, citizen and the organization across the lifecycle of awareness, engagement and service at each and every touch point.

  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses, programs and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive mission success

  • Digital Strategy | Help clients understand, envision and articulate digital as a strategy aligned with their organization s mission and agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

Required:

  • Bachelor s degree in a Business, Design or Research

  • OR relevant experience (3 years) with user experience, service design, design thinking, design research, business design, or customer experience

  • Technical proficiency with Adobe Illustrator, InDesign, Photoshop, After Effects or equivalent

  • Ability to travel up to 50% as needed

  • Must be able to obtain and maintain required security clearance for this role

Preferred:

  • Previous professional services or consulting experience

  • Experience in a traditional design discipline (Architecture, Industrial Design, Graphic Design, Interaction Design)

  • Experience applying human centered design and innovation frameworks to transform customer experience

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

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