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Deloitte Senior Service Designer in Arlington, Virginia


You are a creative doer that loves unraveling the relationships among human behavior, technology, and organizational value.

Your track record of promoting design as a strategic differentiator to tackle wicked problems, as well as your proficiency in delivering thoughtful, beautiful design for both meta design and tangible design assets make you a burgeoning design leader.

You desire to improve both the lives of the public, and public servants, and in so doing, deliver on a promise of social good.

Deloitte Government and Public Services practice applies creativity, business acumen, and advanced technology to transform how federal, state, and local government keep people safe, healthy, and engaged in acts of citizenship.

Together, your intellect, passion, and craft, in concert with our premier, interdisciplinary group of consultants, data scientists, and designers can make a lasting, human-centered impact on government.

As a Sr. Service Designer you will fulfill three main responsibilities:

  • Objective 01: Articulate the current and aspirational experiences of government; the unmet and often previously unknown needs of both provisioners and consumers of government services; and the operational and technological structures fostering those experiences to inform program, service, and product innovation

  • Objective 02: Leverage your knowledge and skills in facilitation, research, sensemaking, and design to deliver a range of assets, including but not limited to: human insight reports, service blueprints and roadmaps, personas, design principles, and service prototypes of various fidelities

  • Objective 03: Work directly with Deloitte Government and Public Service design leadership to grow the eminence, presence, and impact of design

The team

Are you a creative thinker that loves to be on the cutting edge, solving problems though technology and design? Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the government s most complex challenges? If so, Deloitte is the place for you! Help bring the power of digital technology to our clients and transform how they engage with their users. A career within our growing digital practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

Work you ll do

In our practice you will:

  • Serve as an integrator between human needs, organizational value, and technological feasibility to define new models of service

  • Conduct relevant research to inform strategy

  • Contribute to codification of GPS service design approach and methodology

  • Maintain responsibility for completion and accuracy of work products

  • Assist in proposal development as requested

  • Evolve into a leader through role modeling service design to the practice, mentoring others, and continuing to grow your knowledge and skills

  • Take responsibility for developing aesthetically pleasing, intellectually satisfying service design deliverables

  • Work closely with both internal, cross-functional teams and external clients on projects of varying length and complexity

The team

Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte s Government and Public Services practice is passionate about making an impact with lasting change. Carrying out missions in the Federal practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Federal marketplace.

Our Federal Deloitte Digital practice works with a broad array of clientsto create advanced mobile applications, using agile development methods and small cross-functional teams of Developers, Service Designers, UX Designers, Visual Designers, and QA Engineers.



  • Bachelor's degree in design, anthropology, sociology, psychology, or related field and 5 to 7 years of experience.

  • Portfolio demonstrating:

  • Process and deliverables across the service design life cycle to set both strategic direction and tactical implementation of services

  • Well-rounded knowledge of design techniques across data visualization, UX, and service design

  • Proven ability to effectively prioritize your workload and the workload of more junior peers to meet deadlines and objectives

  • Proficiency with general computing applications and specialized design tools ranging from MS office through Adobe CC, envision, Principle, etc.

  • Effective verbal and written communication skills

  • Must be able to obtain and maintain required clearance for this role

  • Courage to construct and defend rationales for design outcomes


  • Master s Degree in design, HCI, anthropology, sociology, psychology, or related field

  • Prior professional services and/or federal consulting experience

  • Prior experience working with solution teams to ensure translation of service into end-to-end, working services at scale

  • Experience producing data-centric UX

  • Demonstrated working knowledge of data fundamentals and infographics

  • Ability to transform static compositions into interactive prototypes utilizing one or more of the following tools: Marvel App, Envision, Adobe XD, etc.

  • Cursory experience with front-end prototyping languages, including, but not limited to HTML, CSS, JS

  • Experience defining omnichannel service platforms

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. at

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.