Deloitte One Team Associate (2nd Shift) in Arlington, Virginia
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
One Team Associate-2nd Shift
As part of the office Operations Team, the One Team Associate (Associate), the Associate is responsible for reception, daily office services, hospitality and meeting services support to a varied group of professionals in a large corporate office environment. This role requires a customer-centric, proactive, positive and detail focused individual who enjoys working in a fast-paced team-oriented support model. This person must be energetic and friendly, while projecting a professional and calm attitude in interactions with clients, office visitors and vendors. The Associate coordinates with the Operations team to make sure the daily workings of the office run smoothly.
Answers phones and transfers calls to the appropriate person
Meets and greets customers with a warm and professional disposition while supporting general questions or requests and addressing needs with a sense of urgency and priority
Serves as a customer interface and quickly assists in addressing or supporting requests which may include: meeting support, facilities issues, housekeeping issues, A/V, meeting/work space needs, office moves, daily hoteling management (check-ins, reservations, etc.) and other office services
Supports meeting/event execution including: space configuration set-up and tear down; A/V set-up, support, and troubleshooting; greeting vendors and supporting or assisting with catering set-up and breakdown; other day-of execution needs (e.g. signage set-up, delivery of meeting materials); and coordination with other team members/others, where appropriate
Supports offices services and related tasks which may include: processing and delivery of mail/packages; support of visitor/customer reception desks and phones; requests for printing (including production and assembly of firm client documents and other deliverables); ordering and stocking of office supplies; general cleaning (non-janitorial activities); and general support for client records management
Ensures physical space is maintained and in good repair by reviewing space and submitting requests for maintenance and general repairs. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Follows-up to ensure all requests have been completed and to satisfaction
Ensures working knowledge of department service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, building and Deloitte protocols and procedures
Fosters and builds positive relationships with team and customers and communicates effectively and proactively, as needed
Maintains and enforces standard office security procedures and security badging accessibly including performing any related duties (as assigned)
Cross-trains in other department services areas to provide back-up support as needed
Perform other tasks and special projects as required or as assigned by management team
Category: Administrative and Support Services
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.