Deloitte Design Research Analyst in Arlington, Virginia

Design Research Analyst

Are you passionate about using the human-centered design process as a tool to produce effective communications throughout client engagements? Are you a skilled designer who wants to create and prototype products, services and customer experiences for the future? A career within our growing Customer Strategy and Applied Design practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess. Apply today!

Work you ll do

As a Design Research Analyst in our practice you will be:

  • Designing, planning and executing user research

  • Collaborating with designers, strategists and technologists to turn insights from research into solutions to business and social challenges

  • Synthesizing and communicating research insights and findings in compelling and immersive ways, using a variety of mediums

  • Crafting compelling stories and visual models to communicate discoveries

  • Supporting and leading client-facing conversations that may challenge established perspectives on markets and customers

  • Interpreting client input and adjusting communication and narrative accordingly

The team

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation within the Government and Public Service market.

We deliver set of customer focused work:

Customer Strategy | Help clients build capabilities to better understand customer and citizen value drivers and make choices about how to best serve the markets and segments through digital, social, and mobile channels; optimize program and service decisions and shape the most strategic issues on the customer and citizen engagement agenda

Customer Experience | Help clients improve the quality, nature and power of interactions between the customer, citizen and the organization across the lifecycle of awareness, engagement and service at each and every touch point.

Applied Innovation | Help clients rapidly design, prototype and launch new businesses, programs and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive mission success

Digital Strategy | Help clients understand, envision and articulate digital as a strategy aligned with their organization s mission and agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent



Bachelor s degree in a Business, Design or Research

Relevant experience (3 years) with user experience, service design, design thinking, design research, business design, or CX

Demonstrated experience as a client-facing advisor

Compelling written and spoken communication, including storytelling

Great attention to detail and a passion for experimenting with new ways of improving experiences for our clients and our teams

Interest in collaborating and working on teams with designers and non-designers

Must be able to obtain and maintain required security clearance for this role


  • Previous professional services or consulting experience

  • Experience in a traditional design discipline (Architecture, Industrial Design, Graphic Design, Interaction Design)

  • Experience applying human centered design and innovation frameworks to transform customer experience

  • Experience delivering customer strategies that incorporate mobile, digital and technology platforms

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.