Deloitte Design Research Analyst in Arlington, Virginia

Design ResearchAnalyst

Are you passionate about using the human-centered design processas a tool to produce effective communications throughout client engagements?Are you a skilled designer who wants to create and prototype products, servicesand customer experiences for the future?A career within our growing Customer Strategyand Applied Design practice will offer you unique exposure to consultingcapabilities, industry expertise and trusted methodologies, as well ascutting-edge creative prowess. Apply today!

Workyou ll do

As a Design Research Analyst in our practiceyou will be:

  • Designing, planning and executing user research

  • Collaborating with designers, strategists and technologists to turn insights from research into solutions to business and social challenges

  • Synthesizing and communicating research insights and findings in compelling and immersive ways, using a variety of mediums

  • Crafting compelling stories and visual models to communicate discoveries

  • Supporting and leading client-facing conversations that may challenge established perspectives on markets and customers

  • Interpreting client input and adjusting communication and narrative accordingly

The team

Our Customer Strategy & AppliedDesign team focuses on helping clients discover, design, and prototype customergrowth strategies and innovation portfolios to create and drive change in adigital world. We bring knowledge and offerings to uncover the behaviors,motivations and preferences of our clients customers and develop newexperiences for them. Our team of professionals has deep capabilities instrategy, customer experience, digital strategy and innovation within theGovernment and Public Service market.

We deliver set of customer focusedwork:

Customer Strategy | Help clients buildcapabilities to better understand customer and citizen value drivers and makechoices about how to best serve the markets and segments through digital,social, and mobile channels; optimize program and service decisions and shapethe most strategic issues on the customer and citizen engagement agenda

Customer Experience | Help clientsimprove the quality, nature and power of interactions between the customer,citizen and the organization across the lifecycle of awareness, engagement andservice at each and every touch point.

Applied Innovation | Help clientsrapidly design, prototype and launch new businesses, programs and experiences,translating insights on human behavior from design-led methods into offeringsand technologies that delight customers and drive mission success

Digital Strategy | Help clientsunderstand, envision and articulate digital as a strategy aligned with theirorganization s mission and agenda and then craft a plan to embed everythingthey do with the latest technology solutions and business models to compete inthe marketplace for customers and talent



Bachelor sdegree in a Business, Design or Research

Relevant experience (3 years) with user experience, service design, designthinking, design research, business design, or CX

Demonstratedexperience as a client-facing advisor

Compellingwritten and spoken communication, including storytelling

Greatattention to detail and a passion for experimenting with new ways of improvingexperiences for our clients and our teams

Interestin collaborating and working on teams with designers and non-designers

Mustbe able to obtain and maintain required security clearance for this role


Previousprofessional services or consulting experience

Experiencein a traditional design discipline (Architecture, Industrial Design, GraphicDesign, Interaction Design)

Experienceapplying human centered design and innovation frameworks to transform customerexperience

Experiencedelivering customer strategies that incorporate mobile, digital and technologyplatforms

How you ll grow

At Deloitte, our professionaldevelopment plan focuses on helping people at every level of their career toidentify and use their strengths to do their best work every day. Fromentry-level employees to senior leaders, we believe there s always room tolearn. We offer opportunities to help sharpen skills in addition to hands-onexperience in the global, fast-changing business world. From on-the-job learning experiences toformal development programs at Deloitte University, our professionals have avariety of opportunities to continue to grow throughout their career. Explore Deloitte University,The Leadership Center. at


At Deloitte, we knowthat great people make a great organization. We value our people and offeremployees a broad range of benefits. Learn more about whatworking at Deloitte can mean for you. at

Deloitte s culture

Our positive andsupportive culture encourages our people to do their best work every day. Wecelebrate individuals by recognizing their uniqueness and offering them theflexibility to make daily choices that can help them to be healthy,centered, confident, and aware. We offer well-being programs and arecontinuously looking for new ways to maintain a culture where our people exceland lead healthy, happy lives. Learnmore about Life at Deloitte.

Corporate citizenship

Deloitte is led by apurpose: to make an impact that matters. This purpose defines who we are andextends to relationships with our clients, our people and our communities. We believe that business has the power toinspire and transform. We focus on education, giving, skill-based volunteerism,and leadership to help drive positive social impact in our communities. Learn more about Deloitte simpact on the world. at

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Category: Management Consulting

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