Deloitte Cisco Voice Engineer in Arlington, Virginia
Cisco Voice Engineer
Do you have experience leading VoIP call center operations? Have you been at the forefront of customer transformation initiatives by combining strategy, technology, data, and design?
If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Government and Public Service clients and transform how they engage with their users. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.
Work you ll do
As a Cisco Voice Engineer you will:
Manage the design, build and implementation of tasks for Cisco Unified Contact Center Enterprise solutions as well as provide on-going support for Cisco technologies and related systems
Provide Level 3 support and any other duties as assigned. You will be supporting VoIP telephony systems for Federal Civilian and DoD contact centers and back office business units
Provide expertise in the plan, design, build, implementation and operations of tasks for complex converged networks
Support VoIP telephony systems as well as integrated network environments for Federal Civilian and DoD contact centers and back office business units
Partner with outside service providers in support of VoIP environment, as well as manage VoIP devices in accordance with best practices and Federal security standards, approved methods, and procedures
Work in large enterprise-class network environments, supporting converged technologies
Lead discovery-related conversations, workshops, and associated deliverables for stakeholders
Anticipate client needs and formulate solutions to client issues
Manage, mentor, coach and train junior staff on an ongoing basis
Provide Level 3 support and any other duties as assigned
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
Bachelor s degree in Engineering, Communications or relevant discipline
Eligible to obtain and/or maintain a DoD security clearance
8-10 years contact center technology and operations experience required
5 years within a technology leadership role
Strong client service and consulting skills
Experience with Cisco Voice Communications
DC-based position with a willingness to travel up to 30% or more as needed
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
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