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Mgr, Technology Ops- PMO in Ann Arbor, Michigan

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you'll do

As the Project Manager for the Information Technology Services (ITS) PMO team, you will provide hands-on, advanced project management and support for multiple projects across numerous functional and technical units within the Firm supporting Agile methodologies. You will have the opportunity to demonstrate ITS and PMO standard tools, processes and methods. As the Project Manager, you will lead all aspects of the SDLC and Project Delivery Process for strategic projects/programs that range in scope, budget and team size to the level of large projects, involving medium to high levels of risk and complexity and/or budgets of approximately >$150,000 - $1.5M.

You will identify & lead cross-dependencies, dedicatedly resolving issues in a program. You will collaborate with varying levels of leadership ITS and Deloitte and will serve in an advisory and consultative role to partners on all project-related activities.

The ITS PMO project managers work together with teams and stakeholders to provide consistent, high quality project and management services to include:

  • Partnering with engagement managers to lead delivery teams

  • Creating/delivering executive reporting

  • Performing dedicated issue/risk/change management and solutioning

  • Critical issue leadership

  • Integrating work across teams

  • Dedicatedly identifying/handling key dependencies

  • Leading with unified approach to successful delivery and focus on achieving business value

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,500 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Technology Management Office

The Technology Management Office ensures a smooth, efficient, and fiscally-sound technology operation for ITS. This multi-disciplinary team runs IT as a business by transforming IT finance, reporting project portfolio metrics, quality, deployment, delivery, and adoption, and building the IT workforce of the future.

Qualifications

  • Bachelor's Degree in Business Administration, Computer Science, Engineering, or related technical/business discipline

  • 5+ years of experience in an IT Project Management role including significant experience managing medium to large projects and multiple, concurrent projects; ability to guide technical/delivery/business teams through ambiguity and create and manage plans

  • Strong experience as a Project Manager overseeing Application/Software Development efforts

  • Proficiency supporting full lifecycle Agile environments

  • Knowledge and practical work experience utilizing SAFe

  • Demonstrated ability to build and grow trust in context of strong, collaborative relationships with various stakeholders and team members

  • Demonstrated knowledge and effective application of PMI PM standard methodology, tools and techniques

  • Leadership and general management skills, including advanced communication, negotiation and conflict resolution capabilities.

  • Thorough knowledge of software development lifecycle and/or infrastructure project delivery.

  • Outstanding organization and planning skills along with proactive follow up

  • Experienced in methods of estimating time and resources for task assignments and resource leveling.

  • Advanced problem-solver. Finds simple answers to complex questions or problems.

  • Thinks creatively and uses knowledge gained through prior experience, education, training to resolve issues and remove project barriers.

  • Ability to motivate team while constantly driving towards key achievements.

  • Experience with core PM tools including ServiceNow, Microsoft Project Professional, Microsoft Sharepoint, Microsoft Office Professional (Outlook, Word, Excel, PowerPoint, Visio, Access, etc.), and others

  • Demonstrated advanced analytical and technical abilities and task management skills

  • Strong PowerPoint skills in translating concepts into visual representations

  • Experience in managing project teams of 10 or more people, as well as leading and developing resources

  • Fosters a climate conducive to establishing positive working relationships with teams and clients (internal and external).

  • PMP certified; SAFe, Agile, ITIL, COBIT, Six Sigma Green Belt or Black Belt certifications a plus

  • Ability to travel as required (may require 30-50% travel at times)-(While 30-50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Knowledge of Deloitte ITS applications and resource teams

  • Consulting experience a plus

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120,000-$180,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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