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Deloitte Product Services & Management Analyst in Albany, New York

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Product Services & Management Analyst - Ambulatory you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

Analyzes, verifies, tracks, and recommends for Project, Product and Solution implementation and maintenance. Liaises between various agile teams and project teams. Recommends and delivers product and solution plans and training materials throughout implementation and helps ensure smooth operations post implementation.

Analyzes, verifies, tracks, and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery. Serves as a liaison between business and technology teams. Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures. Assists implementation team in configuring HIPAA rules based on System policies and legal requirements. Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements. Performs solution audits; resolves discrepancies, as required. Collaborates with implementation teams to resolve user issues. Consults with departments to provide customer support during and post implementation. Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans. Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions.

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

  • Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement

  • Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products



  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

  • 5+ Years Technical - Experience working on Integration engines

  • 5+ Years of Support for SIS Anesthesia

  • Limited immigration sponsorship may be available

  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

  • Role is remote


  • Release Management, OTTR (Transplant Surgery) & FERT (REI)

  • OTTR (Transplant Surgery) & FERT (REI) client support through resolving incidents and addressing Provisioning and change requests

  • Ability to work in team in Global diverse/ multiple stakeholder environment

  • Experience in client facing environment

  • Can operate independently or with minimum supervision

  • Excellent verbal and written communication skills

  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products

  • Ability to deliver technical demonstrations

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.