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Deloitte Lead Specialist, Learning and Development - Industries in Albany, New York

Lead Learning and Development Specialist - Industries

*this role is a virtual role, please ignore the locations listed

Act as a learning and talent development specialist on effective and leading-edge learning and development designs that align with learning and talent development strategy to achieve desired business outcomes. Assist in the creation and development of various learning programs and training experiences to help support Deloitte personnel develop the capabilities and knowledge needed to grow at Deloitte. Execute and operationalize development programs and processes. Provide expertise to identify, research and resolve complex problems. Engage in ongoing self-development to continuously grow.

Work you'll do

  • Assist with the design, development, pilot and delivery of assigned programs. Activities may include:

  • Researching relevant, updated source material needed to meet business outcomes

  • Designing the learning experience, whether live, virtual, nano / eLearning, mobile, etc.

  • Developing program materials to enhance learning program, prepare stakeholders

  • Driving follow-through to maximize transfer of knowledge, skills and capabilities to the job

  • Deploying active on-the-job performance support

  • Driving completion within budget and timeline

  • Documenting results

  • Effectively communicate program design strategy, program status, and issues with stakeholders at all levels as appropriate; Resolve escalated issues / inquiries

  • Coordinate with CTS Delivery team on all deliveries, including facilities, technology, materials, catering; Team with colleagues on Learning & Development team, vendors, USI CRM and contractor resources to build positive, collaborative partnerships as needed for execution

  • Manage creating, maintenance, and refresh of assigned eLearning courses within budget and timeline

  • Demonstrate initiative in gathering feedback and data from practitioners, improving learning and development programs, and constantly moving learning to the next level

  • Collaborate effectively with CTS / CRM to maintain accurate data integrity, maintain historical archives, and respond to ad hoc requests for curriculum information

  • Build effective relationships with key stakeholders related to development projects; prepare draft presentations and reports to support stakeholder meetings

  • Demonstrate initiative in identifying areas for operational improvement, making suggestions and driving change to gain efficiencies and improve service

  • Support or lead cross-team operational initiatives as needed

  • Use standard metrics and develop any unique measurement requirements for projects; produce metrics scorecard for learning/certification

    • Strong stakeholder management skills, including:
  • Adaptable communication skills: tailoring one's style appropriately to different audience needs and preferences

  • High level of responsiveness (ability to manage daily email requests and respond with status within 24 hours of receipt)

  • Business writing skills: can write succinctly, but with impact. Knows what context is relevant and what is considered as 'noise' to the reader.

  • Strong project management skills, including: building and monitoring work-plans, knowing what to prioritize and why, knowing who to keep informed, why, and how often, knowing when to escalate.

  • Comfortable interacting with senior leaders; can present to senior leadership without undue tension and nervousness; understands how senior leaders think and work; can determine the best way to get things done by talking their language and responding to their needs

    The team

    Our clients expect that we will understand their business ... industry knowledge is a critical competitive differentiator. The role is responsible for delivering high-impact, leading-edge learning solutions across multiple industries and multiple businesses.

Primarily, the Industry Development Specialist is responsible for assisting with the research, design, development, pilot and delivery of assigned efforts. He / she will drive completion within budget and timeline, leading the coordination of the CTS Delivery / CRM team to execute deliveries and track data effectively. Specialists must be comfortable aligning communications, people, processes, resources and systems to ensure effective implementation and delivery of program solutions.

Our Industry Development team works almost exclusively in a virtual environment. As such, it is critical that Development Specialists are able to allocate their own time efficiently, handle multiple demands and competing priorities on their own with, at times, little direct supervision from others, manage meetings effectively over the phone, and recognize and demonstrate engagement and support for their team by actively leading and participating on calls, raising questions and sharing their opinions appropriately.



  • Bachelor's Degree; Minimum 4 years of related experience

  • Ability to work effectively in a fast-paced, multi-tasking environment

  • Strong strategic-thinking skills with an ability to collaborate with team members on best practices

  • Consultative approach toward clients

  • Sound leadership and problem-solving skills

  • Natural curiosity and passion for continuous improvement

  • Proficient Microsoft Office skills

  • Up to 30% travel could be required based on role responsibilities

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.