Deloitte Availability and Performance Management (APM) Tools Senior Manager in St. Louis, Missouri
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Title: Availability and Performance Management (APM) Tools Senior ManagerHiring Location:Hermitage, TN. preferred but open to other citiesOrganization:Technology & Infrastructure - Office of the Deputy CIO for Technology Overview: The Enterprise Technology Operations group reports to the office of the Deputy CIO for Technology and is responsible for delivering monitoring services which provide availability and performance monitoring services for both revenue-generating and internal applications. The Availability & Performance Management group flexes to support business-lead software development while bring to bear best practices which streamline the implementation of application performance monitoring (APM). Availability & Performance Management application performance management (APM) tools underpin all application hosting services and enable an efficient hybrid business/IT application hosting model. In your role as the Availability & Performance Management APM Tools Senior Manager you will own the tools and processes which enable rapid monitoring of applications. An ideal candidate for this role will have a blend of development and operational leadership experience that provides them with a good understanding of the developers they are working with, while also balancing customer satisfaction and maintaining critical systems uptime. In this role, you will lead a team of monitoring engineers and partner with product hosting and development teams to deliver high-quality APM solutions. Responsibilities: Lead a team of high-performing APM engineers via mentoring and coaching.Own development of your team members so they have industry-leading skills and experience.Lead the establish of APM tooling that integrates with on-prim and cloud-native applications.Lead development of APM implementation documentation and processes that are streamlined to provide rapid deployment of services by product teams.Partner with development and operations teams to develop practical APM solutions and custom modules. Lead the APM engineering team in troubleshooting of APM issues and guide the team to practical solutions that move projects forward in a timely manner.Be the trusted APM advisor for monitoring initiatives by providing objective, practical and relevant ideas, insights and advice.Plan, organize, and control multiple responsibilities to achieve project objectives; technically guide projects through to completion. Ensure team deliverables are completed within target timeframes and are consistently of high-quality.Work with the APM engineering team to bring continuous improvement to APM processes and tools. Develop and own KPIs to ensure performance is measured against expected business outcomes.Qualifications:Bachelor s degree in Computer Science, Business Information Systems or relevant experience and accomplishments.8 years of experience in the IT field.4 years of Application Performance Monitoring (APM) Engineering experience managing solutions in development, QA, UAT through to production.Proven experience with automating APM instrumentation for software hosting environments from development through production within a Continuous Delivery model.Proven experience leading practical implementations of APM tools.Must understand Agile/SCRUM methodologies and have worked on a Scrum team.2 3 years of hands-on experience with APM tools such as New Relic and Microsoft Application Insights/Operations Manager2 3 years of experience with cloud services - AWS and Azure preferred3 years of Linux/Unix/Windows system administration with experience in an environment with 500 serversWorking knowledge of microservices architecture and Docker containersMust understand Agile/SCRUM methodologiesProven experience with configuration management tools such as Ansible, Chef, or Puppet3 years of experience with scripting languages such as PowerShell, BASH, or Java/NodeJS1 3 years of experience with developing in Visual StudioProven experience with SQL relational databases, and non-relational (No SQL) databasesWorking knowledge of networking, firewalls, load balancers etc.Proven experience implementing best practices for IT operations in an always-up, always-available serviceExceptional communication skills and the ability to communicate appropriately with technical teams.Excellent influencing and reasoning skills; good at conflict resolution and consensus building.Ability to travel 10%.After hours on-call support occasionally required.
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Category: Information Technology