Deloitte On Site Technology Support Analyst (San Jose) in San Jose, California

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.

On Site Technology SupportAnalyst

T&I - TechnologySupport Services

Location:San Jose

Work you ll do

You ll be responsiblefor maintaining end user relationships at all levels of the organization whileproviding technical support to Deloitte s mobile workforce locally, at clientengagement sites, or other locations as required in a 24 hour x 7 dayenvironment. You will have theopportunity to utilize your exceptional customer service and technical supportskills to solve problems with laptops, printers, software, and mobile telephonydevices. You will also have theopportunity to showcase your presentation skills through the delivery of trainingrelated programs to the user community.

The Team

AtDeloitte, ourTechnology Support Services (TSS) team is ourfirst line of contact with our internal customers. From walk-up support toasset management, PC compliance and mobile devices, TSS provides hands-onsupport to our Deloitte colleagues for all of their hardware and software needs.

Qualifications

Required:

  • Superior customer service and communication skills along with the ability to build rapport and strong business relationships with the user community.

  • Experienced in providing end user support in a fast paced environment. Role requires the ability to interact with all levels in the organization including senior leadership.

  • Candidate will possess strong technical knowledge of computer hardware/software including laptops, printer and mobile smartphone technologies along with Microsoft and MAC operating systems, MS-Office products including MS Outlook & MS-Lync.

  • Position requires the ability to solve technical problems in person and virtually using remote control tools.

  • Must be able to provide after-hours support on a rotational basis with occasional travel required to offices in local geography.

  • Dell, HP & Mac Laptop repair certification desired.

  • A , MCSE, Windows 10, ITIL, ACMT certifications a plus

  • Project Management experience a plus.

  • Prior experience in providing services to remote sites a plus.

  • Abilityto work overtime including nights and weekends as needed.

  • Bachelor s Degree in a related IT field or equivalent workexperience providingclient facing technical support configuring, installing, troubleshootingand repairing laptop hardware/software and mobile device technologies.

  • Abilityto meet deadlines and manage stress effectively in high-pressure situations.

Preferred:

  • Experience providing end user support in a professional servicesenvironment similar in size and scope to Deloitte.

  • Experiencesupporting Audio/Video conferencing equipment and telephony equipment. (Polycom,Skype For Business )

How you ll grow

At Deloitte, our professionaldevelopment plan focuses on helping people at every level of their career toidentify and use their strengths to do their best work every day. Fromentry-level employees to senior leaders, we believe there s always room to learn.We offer opportunities to help sharpen skills in addition to hands-onexperience in the global, fast-changing business world. From on-the-job learning experiences toformal development programs at Deloitte University, our professionals have avariety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a greatorganization. We value our people and offer employees a broad range ofbenefits.Learn moreabout what working at Deloitte can mean for you.

Deloitte s culture

Our positive and supportive culture encourages ourpeople to do their best work every day. We celebrate individuals by recognizingtheir uniqueness and offering them the flexibility to make daily choices thatcan help them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact thatmatters. This purpose defines who we are and extends to relationships with ourclients, our people and our communities. We believe that business has the power to inspire and transform. Wefocus on education, giving, skill-based volunteerism, and leadership to helpdrive positive social impact in our communities. Learn moreabout Deloitte s impact on the world.

Recruitertips

Wewant job seekers exploring opportunities at Deloitte to feel prepared andconfident. To help you with your interview, we suggest that you do yourresearch: know some background about the organization and the business areayou re applying to.Check outrecruiting tips from Deloitte professionals.

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: If you are not reviewing this job posting on our Careers site (careers.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at careers.deloitte.com.

Category: Information Technology