Deloitte Manager, Resource Management - West Audit in San Francisco, California

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Job Title: Process Manager Resource Management

Channel/Function: Talent - CTS

Location/Department: Resource Management

Position Reports to: RMSM

Career Level: 5 (CL5 Manager)

Location:San Francisco, CA

Job Overview:

The CTS Process Resource Manager is responsible for delivering ongoing resource management support to one or more business units with a focus on representing the gold standard in customer experience, operational efficiency, and process excellence. The Process Resource Manager is aligned to the business by FSS and manages deployment for an assigned population of practitioners by service area, service line, and/or region. This role will support West Coast Audit.

On a day-to-day basis, the Process Resource Manager is responsible for executing all staffing processes and completing all ad hoc staffing activities required to optimize deployment for the business. Optimizing deployment requires creativity and critical thinking, as each deployment decision must be made in consideration of the deployment strategy, the needs of the client engagement, and the development of our professionals. The Process Resource Manager is the only Talent professional who maintains an assigned, one-on-one relationship with our practitioners, and delivering effective career coaching and development in the context of deployment is core to this relationship.

Job Responsibilities:


Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area

Propose assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences while meeting the needs of the business.

Own and manage resource requests for assigned practice area by validating requirements, searching for candidates, and presenting candidates for consideration

Support resource management teammates in filling their open resource requests and escalated needs by proposing candidates and responding to requests for information promptly

Advise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes

Utilize all available RM tools and Deloitte resources to identify candidates and develop creative staffing solutions for open resource requests

Develop and maintain relationships with key practice and industry leaders, and leverage these relationships to maximize deployment opportunities for assigned population

Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners

Influence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or big picture benefits

Escalate sensitive or high-risk staffing situations to RMM and/or business leadership, as appropriate

Actively maintain one-on-one relationships with assigned practitioners in order to develop detailed understanding of practitioner goals and preferences, as well as to provide deployment-related career coaching

Maintain understanding of key resource management metrics and how these metrics impact practice financial performance

Effectively utilize RM Information Services team to optimize Resource Manager time, maximize productivity, and ensure an exceptional customer experience

Collaborate with RM Information Services team to confirm practitioner schedule details and collect schedule changes

Collaborate with RM Information Services team to manage practitioner compliance with schedule confirmation, variance, resume, and skills requirements

Collaborate with RM Information Services team to provide representative resumes or other resource management-related information in support of sales or proposal activities

Support ongoing CTS resource management initiatives, as available and needed

Offers creative solutions for process improvement in support of CTS and RM mission and vision

Serves as champion for CTS and RM culture

Serves as a counselor to one or more Resource Management seniors or leads

Serves as a leader or key/primary contributor to RM initiatives within local practice, FSS, or cross-FSS

May help in managing/resolving RM talent relations issues

RM Tools, RM Data Management, and Other Deloitte Technology

Maintain high level of proficiency in all resource management tools and relevant Deloitte technology resources

Maintain detailed knowledge of RM reporting capabilities and leverage reporting shared by the RM reporting team for the production of all reports

Collaborate effectively with RM IS team to ensure that schedule and resource request data (GSS, GSS Web, and/or StaffTrak) is current, complete, and accurate at all times

Knowledge of Our Business

Demonstrate an advanced understanding of the business, markets, and service offerings within assigned FSS and across Deloitte

Maintain detailed knowledge of the practitioner skills profiles in the assigned FSS

Maintain knowledge of other business areas in the firm that are relevant to the skills and experience of assigned practitioner population for the purposes of cross-staffing

Maintain knowledge of the project pipeline in assigned practice area in order to manage available resources and advise on future supply and demand

Practice Operations

Proactively review staffing data for assigned population and develop meaningful insights on trends, forecast, opportunities for improvement, and areas of concern

Collaborate with RM leaders and Deployment Advisors to provide practice leaders with resource management insights and recommendations

Collaborate effectively with Business Advisor and other CTS organizations to provide seamless Talent support to the business, including:

Advisor Organization (Business & Deployment Advisors)

oActively and promptly share relevant project- and practice-level resource management information and insights with Business and Deployment Advisors, as necessary and appropriate

oCollaborate with the Business and Deployment Advisors to implement deployment-related aspects of various Talent programs

Recruiting (Acquisition & Mobility)

oProvide input to recruiting order board based on current and expected future demand

oProvide input on potential fit and deployment options for campus and experienced hire candidates, as needed

oCollaborate with recruiting team to provide a smooth onboarding and first deployment experience to our new hires

Learning & Development

oMaintain knowledge of relevant learning programs for assigned practitioner population

oRecommend appropriate and relevant training to support practitioner and business goals, including cross-training opportunities to increase utilization

Performance Management

oCommunicate with project leadership and counselors on practitioner performance and career goals

oParticipate actively in the performance management process by providing relevant input on practitioner participation in the staffing process, compliance with administrative requirements, utilization, and other performance considerations.


oCollaborate with Finance Managers on forecasting and other analysis, as needed

oProvide Finance Managers with all relevant utilization, project, and practitioner information that may impact financial forecasting

Required Skills and Qualifications:

BA or BS undergraduate degree

Minimum of 5 years of experience in a professional services firm

Minimum of 4 years of experience in Resource Management

Strong critical thinking, analysis, and problem-solving skills

Strong conflict resolution skills, including the abilities to negotiate and influence others

Strong written and oral communication skills

Ability to manage and resolve complex and sensitive situations

Ability to multitask and prioritize tasks appropriately

Ability to work both independently and collaboratively with large teams

Ability to manage confidential information appropriately and professionally

Strong competency in core professional skills, especially: attention to detail, responsiveness, follow through, flexibility, initiative, and tact

Strong proficiency with MS Office tools: Excel, Word, PowerPoint, Outlook

Ability to analyze deployment data, identify key indicators & trends, and make recommendations to business

Demonstrated ability of strong knowledge of business deployment strategy and key RM considerations

Demonstrated ability to actively develop and mentor other US & USI RM team members

Ability to resolve complex processes or service issues with the business

Ability to engage business in constructive discussions on best way to add value and meet business needs

Demonstrates effectiveness in resolving complex issues independently, and exercises sound judgment in escalating to leaders appropriately

Ability to act as leverage point to RMSM or FSS RM Leader

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Category: Human Resources