Deloitte eCommerce SAP CRM-C4C-TPM Senior Consultant in San Diego, California
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard. Understanding the digital space and preparing for what s next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. Work you ll doThe Commerce & Content team delivers and deploys strategy, design, and implementation of web content management, digital asset management, and other technology solutions in the digital marketing and content space. As a Senior Consultant you will bring considerable technical, functional, and product expertise to deliver effective solutions to clients.Serve as an integrator between business needs and technology solutions, helping to create technology solutions to meet clients business needs.Defining systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementation.Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels.Lead teams within an engagement. The teamAt Deloitte Digital we work with some of the world s largest brands. Our cross-discipline teams put our creative and technology chops to the test. Studio-based teams complement our road warriors to deliver engaging new solutions for our clients.Learn more about Deloitte Digital.QualificationsExperience in onsite functional or technical roles on at least two SAP CRM or C4C or TPM implementations:Four years consulting experience.Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. technical lead, functional lead, work stream lead, project manager).Understanding of Sales Force Automation processes or Service Management processesDescribe mashups in the context of SAP Cloud for Customer, SAP CRM, TPMUnderstanding of the SAP Cloud Application StudioDevelopment of custom reports and interactive dashboardsAbility to identify data objects that should be migrated from SAP CRM on-premise to SAP Cloud for Customer, TPMUnderstand the integration between SAP Cloud for Customer and other SAP systemsExperience defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines.Identify business requirements, perform requirements management, lead functional design prototyping, process design, including scenario design and flow mapping, supervise system configuration to map business functionalities, guide technical consultants in developing code for additional non-standard functionality requirements as well as testing, training, defining support procedures and supporting implementations.Lead full lifecycle CRM implementations with a focus on Sales & Service cycle, perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships at peer client levels.Experience implementing other CRM platforms (Oracle Sales Cloud, Salesforce.com, Microsoft Dynamics, etc) or CPQ technologies (Big Machines, Apttus, Cameleon) You ll get bonus points for these:Work independently or as part of a team to manage and complete multiple task assignmentsIdentify client business issues through vendor/Deloitte client team and facilitate solution developmentDemonstrate strong verbal and written communications skillsDevelop and present impactful client presentations.Utilize appropriate problem solving and troubleshooting techniques to resolve engagement issuesMake well informed decisions by exercising mature judgmentProvide hands on contribution of developing and writing sales proposalsDrive and contribute to regular Deloitte Digital practice growth initiativesEagerness to mentor junior staffContribute to firm s internal eminence activities including identification of engagement follow-on opportunities for Deloitte Consulting s full breadth of services.Experience contributing to RFP responses and other sales activitiesAbility to work independently and manage multiple task assignmentsStrong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)Strong problem solving and troubleshooting skills with the ability to exercise mature judgmentAn advanced degree in the area of specializationHave a willingness to travel 80 - 100 percent of the time
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Category: Management Consulting