Deloitte ITSM Operational Control SME in Reston, Virginia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.
Do you enjoy working with cutting edge technology to solve tough problems?Our Technology group is comprised of deeply passionate and experienced professionals who guide clients through their most complex technology challenges.If you are seeking a role that offers you the opportunity to work with Federal clients through critical issues, consider a career in Deloitte s Federal Technology practice.
Work you ll do
As a Project Delivery Manager in the Technology group you will:
Improve the operational systems, processes, and policies in support of the client s mission through the management and guidance of multiple work streams, teams, and clients
Support engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations, Software and Application Development and Maintenance
Provide input to key deliverable structure and content, as well as facilitating buy-in of proposed solutions from top management levels
Direct timely delivery of quality work products for the client
Manage engagement risk
Provide professional development of junior staff performing the role of counselor and coach, as well as providing leadership and support
Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping Federal government initiatives today. Deloitte s Federal practice is passionate about making an impact with lasting change. Carrying out missions in the Federal practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Federal marketplace.
Our Technology team workswith clients to help them develop custom software solutions, manage their applications and databases, and provide strategic recommendations to help them optimize their businesses operations, processes, and performance.
Typically has 7 or more years of consulting and/or industry experience
Ability to supportengagements of greater than average size and complexity
Ability to lead multiple teams and multiple clients with confidence
Excellent teamwork and interpersonal skills
Professional oral and written communication skills
Ability to mentor and manage junior staff and further their professional growth
Ability to obtain and maintain the required clearance for this role
Experience working in an ITIL based IT environment
Demonstrated experience with IT Service Management
Experience coordinating with stakeholders to assess service readiness
Experience with service transition processes
Experience with the processes, policies and procedures in support of: event management, incident management, change management, access management, problem management, and request fulfillment
Experience with Service Level Agreements (SLAs)
Prior professional services or federal consulting experience
Bachelor s Degree
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals.
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Management Consulting