Deloitte Functional Consultant/Senior Consultant – Content & Design Tools - CMT in Philadelphia, Pennsylvania

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.

Functional Senior Consultant Content & Design Tools - CMT

The Team

Part of the team that manages tools aligned with process modeling, document management, and asset management within Consulting Methods & Tools (CMT). CMT drives consistency, reliability, and efficiency in our global client service delivery through innovative solutions, methods and tools.

Key Job Responsibilities:

  • Develop and maintain functional expertise in product features, configuration, and customizations

  • Perform tasks related to product monitoring and lifecycle management, such as producing metrics, maintaining distribution lists, and archiving content

  • Lead (and provide) level 2 support to practitioners during US hours; follow standard escalation process to resolve issues

  • Work with CMT Support team to create, update and maintain support documents

  • Support the Tool product manager in developing work plans by providing input regarding detailed activities and time estimates

  • Lead or participate in all stages of product and project lifecycle, including: define requirements, design processes, conduct fit/gap analysis, create functional specifications, configure software, perform functional testing, participate in migrations/cutovers, stabilize post launch environment

  • Plan, develop, and review materials that support deployment to and adoption of tools by the global Consulting practice, including training materials, job aids, communications, etc.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.

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Skills/Experience Required:

  • Operational experience supporting technology platforms in production

  • Experience with tools that support collaborative process modeling, document management, or asset management

  • Ability to quickly learn new technologies

  • Ability to work in a virtual team

  • Strong multitasking skills ability to meet deadlines while working on multiple initiatives

  • Excellent oral and written communication skills ability to convey messages in a concise manger; articulate complex ideas; create clear presentations

  • Strong organizational skills and proactive nature

  • Requires minimal supervision, independent thinker and worker, detail-oriented

  • Works well under pressure and can effectively and professionally handle tough issues.

  • Strong team player with the ability to work in a culturally diverse virtual team environment.

  • Logical thinker, ability to troubleshoot issues

  • Bachelor/4-year degree required

  • 5-7 years experience preferred, 2-4 years experience considered

Additional Skills/Experience Desired:

  • Experience with ARIS, SharePoint 2013, IBM Rational Asset Manager, or similar tools

  • Site owner experience in SharePoint 2013

  • Working knowledge of agile and traditional (waterfall) methodology and concepts

  • Experience in technology consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: If you are not reviewing this job posting on our Careers site (careers.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at careers.deloitte.com.

Category: Management Consulting