Deloitte AMS - Solution Manager - USDC in Orlando, Florida
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.
Deloitteisoneof theleadingprofessionalservicesorganizationsintheUnitedStates,specializinginaudit,tax,consulting,andfinancialadvisoryserviceswithclientsinmorethan20industries.Weprovidepowerfulbusinesssolutionstosomeof theworldsmostwell-knownandrespectedcompanies,includingmorethan75percentof theFortune100.
AtDeloitte,inadditiontochallengingandmeaningfulwork,youllhavethechancetogivebacktoyourcommunityandmakeapositiveimpactonyourpeers.Ourcommitmenttoindividualchoiceletsyoucustomize aspectsofyourdevelopment.Finally,ourcultureofinnovationmeansyourideasonhowtoimproveour businessandyourclientswillbeheard.
DeloitteConsultingLLPis oneof theworldsleadingmanagementconsultingfirmsforexecutablestrategy, operations,technology,andhumancapitaladvisoryservices.Theconsultingpracticeisbuiltaroundintegratedcorecapabilitiespeople,processandtechnologyandindustryexpertisethecapabilitiesneededtohelpourclientstotackletheirmostcomplexchallenges.
Ifyou'reinterestedin workingonmission-criticalsolutions,thenjoiningDeloitteConsultingasaSolution Managercouldbeyourmostrewardingmove.Theroleprovidesyoutheopportunitytosharpenyour technical,analyticalandbusinessskillswhileworkingasapartof ateamcommittedto deliveringexcellentserviceforclientsaroundtheglobe.Youwilllearnnewskillsthatareindemandbyourclients,gainexpertisein Deloittesmethodologiesandcontributetoincreasinglycomplexduties.
Inconjunctionwithour otherdeliverycentersaroundtheworld,weofferdevelopmentandsustainmentservicesforourclients,bothpreandpost-implementation.Ourcontinuedgrowthhascreatedtheneedforapplication developmentandmanagementprofessionalstoprovideservicesinsupportof ourclientssystemsandbusinessprocesses.Successfulcandidateswilldemonstrateboththeirabilitytoworkindependentlyandexperiencemakingdecisionstocompleteassignedresponsibilitiesfromcenterleadership.Weareseekingexceptionalcandidateswhohavethecommitmenttojoinaworld-classclientdelivery organizationthatis apartof oneof theworld'spremierconsultingfirms.
Westrivetoberecognizedastheleadingprofessionalservicesfirmbydemandinganddeliveringexcellence, andbyprovidinginteresting,challengingworkandopportunitiesforpersonalandprofessionalgrowth.Come andexcelwithinDeloitteConsulting.Ourdeliverycentersprovidecompleteoperationsservicesforapplicationmanagement,customdevelopment,andbusinessprocesssupportforclients.Our teamsdeveloppostimplementationgo-livesupportenvironments,constructthetransitionplanfromtheprojectteam tothesupport team,andsupportandmaintaintheclientapplicationsandtechnologyinfrastructure.
Illustrative responsibilities include:Serves as the overall Project Manager leading a US based team operating in shifts Works closely with offshore managers to enable a 24*7 support model Accepts overall responsibility and establishes appropriate controls for delivering project outcomes according to the contract, work plan and quality standards. Understands economic drivers of the practice and manages to optimize profitability Drives use of state of the art methods and tools; establishes quality review and method discipline Establishes program management disciplines to guide issue/risk identification and mitigation. Anticipates engagement risks and keeps in touch with senior client management to address them without compromising the interests and integrity of Deloitte Concurs as needed on critical judgments relating to application of Deloitte policies and procedures; fosters a culture that promotes quality and respects risk Responsiblefortheclientand team managementincludingproactivevaluecreationactivities. Selects the most relevant tools/techniques to meet specific client requirements Articulates and frames business problems and solutions as appropriate for all client audiences Investigates root causes to client and project issues and proposes effective solutions Applies quality standards to work products Identifies and solves problems using analysis, experience, and judgment Analyzes work product progress and provides objective reporting of project status Defines the overall goals of an engagement and communicates goals to and junior staff to guide their project work Recognizes colleagues strengths and provides them with ongoing feedback and coaching Understands success factors related to geographically diverse teams and applies mitigation strategies
Required Skills:Bachelor's degree, preferably in Management Information Systems, Computer Science, Software Engineering, or related IT discipline, or equivalent years of relevant experience 10 or more years consulting and/or industry experience Past experience of leading mainframe based support engagements front facing the client involving production support and application maintenance Ability to lead team through complex production scenarios in an onsite offshore model Lead, motivate and manage the team in a 24*7 model working across multiple shifts Ensure SLA and KPI adherence Aptitude for trouble-shooting and problem-solving Strong communication skills, both written and oral Excellent teamwork and interpersonal skills Willingness to live and work in the Orlando, FL area (Lake Mary)
Preferred Skills:Healthcare industry experience U.S. Citizenship preferred, but not required
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Management Consulting