Deloitte Manager - Customer Strategy in New York, New York
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard. Manager Customer Strategy Monitor Deloitte's Customer and Marketing Strategy professionals work with marketing executives, particularly CMOs, to design and deliver customer and marketing-anchored change and growth in their enterprises. Our services center on three types of customer and marketing transformations: growth and marketing transformation, marketing analytics and operations transformation, and customer experience and service transformation. Work you ll do You along with dynamic colleagues will help companies develop, implement, and operationalize multichannel customer interaction capabilities for both external and internal customer-facing operations. As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies. Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement. You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements. The team Strategy & Operations A part of Deloitte Consulting LLP, our Strategy & Operations consultants offer insightful recommendations and data-fueled strategies to help our clients address some of their most complex business issues. We are a diverse and talented team that supports a collaborative culture and delivers value through the application of technology, strategy, and process improvement. We tackle our clients organizational strategy, financial management, supply management, innovation, and growth issues and help to enhance their business performance, productivity, and long-term profitability. Join us, and play a key role in designing our clients roadmap to the future.Learn more about our Strategy & Operations practice. Monitor Deloitte Organizations need to grow with confidence in a world where the pace of change is rapid and sometimes unexpected. At Deloitte Consulting LLP, our consultants use cutting-edge expertise embedded with deep industry knowledge to help our clients act nimbly and decisively, driving enterprise value. Learn more about Monitor Deloitte. Manager Qualifications Required: Providing subject matter expertise in Customer and Contact Center operationsExperience in Customer Engagement or Customer ExperienceExperience in Customer Technologies such as Multi- and Omni-ChannelCreating Contact Center Assessments across people, process, and technology and developing and delivering executive presentations.Leading Contact Center Outsourcing selection and ramp up.Creating robust business casesConducting performance analysis utilizing system and human generated dataSolid understanding of contact center technology (ACD, PBX, WFM, CTI, QA, IVR, and KM) with a preference for deep knowledge in at least one.Apply practical experience with the full lifecycle design and implementation of contact center client projectsDriving decision making processes to assist clients with next step conclusionsIdentifying potential add on opportunities with existing clients A minimum of 6 years consulting and/or industry experience is requiredBachelor's DegreeAbility to travel 80- 100% Preferred: Ability to work independently and manage multiple task assignments.Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.An advanced degree How you ll grow At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. Deloitte s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals. #LI:PTY
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Category: Management Consulting