Deloitte Lead Resource Management Specialist in New York, New York
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Job Title: Lead Resource Management SpecialistChannel/Function: Talent/ Core Talent Services (CTS)Location/Department: Resource ManagementBusiness Alignment: Consulting (Deloitte Digital)Location: OpenPosition Reports to: FSS CTS RM Leader Applicants or employees with disabilities must be offered any reasonable accommodations, which are necessary for them to be able to perform the essential functions of a position. Job Overview:The CTS Resource Manager is responsible for delivering ongoing resource management support to one or more business units with a focus on representing the gold standard in customer experience, operational efficiency, and process excellence. The Resource Manager is aligned to the business by FSS and manages deployment for an assigned population of practitioners by service area, service line, and/or region. One a day to day basis, the Resource Manager is responsible for executing all staffing processes and completing all ad hoc staffing activities required to optimize deployment for the business. Optimizing deployment requires creativity and critical thinking, as each deployment decision must be made in consideration of the deployment strategy, the needs of the client engagement, and the development of our professionals. The Resource Manager is the only Talent professional who maintains an assigned, one-on-one relationship with our practitioners, and delivering effective career coaching and development in the context of deployment is core to this relationship.See below for additional details on the specific responsibilities for the role.Job Responsibilities:Deployment:Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice areaPropose assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferencesOwn and manage resource requests for assigned practice area by validating requirements, searching for candidates, and presenting candidates for considerationSupport resource management teammates in filling their open resource requests by proposing candidates and responding to requests for information promptlyAdvise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomesUtilize all available RM tools and Deloitte resources to identify candidates and develop creative staffing solutions for open resource requestsDevelop and maintain relationships with key practice and industry leaders, and leverage these relationships to maximize deployment opportunities for assigned populationResolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitionersInfluence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or big picture benefitsEscalate sensitive or high-risk staffing situations to RM and/or business leadership, as appropriateActively maintain one-on-one relationships with assigned practitioners in order to develop detailed understanding of practitioner goals and preferences, as well as to provide deployment-related career coachingMaintain understanding of key resource management metrics and how these metrics impact practice financial performanceEffectively utilize RM Information Services team to optimize Resource Manager time, maximize productivity, and ensure an exceptional customer experienceCollaborate with RM Information Services team to confirm practitioner schedule details and collect schedule changesCollaborate with RM Information Services team to manage practitioner compliance with schedule confirmation, variance, resume, and skills requirementsCollaborate with RM Information Services team to provide representative resumes or other resource management-related information in support of sales or proposal activitiesSupport ongoing CTS resource management initiatives, as available and needed RM Tools, RM Data Management, and Other Deloitte TechnologyMaintain high level of proficiency in all resource management tools and relevant Deloitte technology resourcesMaintain detailed knowledge of RM reporting capabilities and leverage shared RM reporting team for the production of all reportsCollaborate effectively with RM IS team to ensure that schedule and resource request data (GSS, GSS Web, and/or StaffTrak) is current, complete, and accurate at all times Knowledge of Our BusinessMaintain an understanding of the business, markets, and service offerings within assigned FSS and across DeloitteMaintain detailed knowledge of the practitioner skills profiles in the assigned FSSMaintain knowledge of other business areas in the firm that are relevant to the skills and experience of assigned practitioner population for the purposes of cross-staffingMaintain knowledge of the project pipeline in assigned practice area in order to manage available resources and advise on future supply and demand Practice OperationsProactively review staffing data for assigned population and develop meaningful insights on trends, forecast, opportunities for improvement, and areas of concernCollaborate with RM leaders and Deployment Advisors to provide practice leaders with resource management insights and recommendations Collaborate effectively with Business Advisor and other CTS organizations to provide seamless Talent support to the business, including: Advisor Organization (Business & Deployment Advisors)Actively and promptly share relevant project- and practice-level resource management information and insights with Business and Deployment Advisors, as necessary and appropriateCollaborate with the Business and Deployment Advisors to implement deployment-related aspects of various Talent programsRecruiting (Acquisition & Mobility)Provide input to recruiting order board based on current and expected future demandProvide input on potential fit and deployment options for campus and experienced hire candidates, as neededCollaborate with recruiting team to provide a smooth onboarding and first deployment experience to our new hires Learning & DevelopmentMaintain knowledge of relevant learning programs for assigned practitioner populationRecommend appropriate and relevant training to support practitioner and business goals, including cross-training opportunities to increase utilization Performance ManagementCommunicate with project leadership and counselors on practitioner performance and career goalsParticipate actively in the performance management process by providing relevant input on practitioner participation in the staffing process, compliance with administrative requirements, utilization, and other performance considerations.FinanceCollaborate with Finance Managers on forecasting and other analysis, as neededProvide Finance Managers with all relevant utilization, project, and practitioner information that may impact financial forecasting BA or BS undergraduate degreeMinimum of 4 years of experience in a professional services firmStrong critical thinking, analysis, and problem-solving skillsStrong conflict resolution skills, including the abilities to negotiate and influence othersStrong written and oral communication skillsAbility to manage and resolve complex and sensitive situationsAbility to multitask and prioritize tasks appropriatelyAbility to work both independently and collaboratively with large teamsAbility to manage confidential information appropriately and professionallyStrong competency in core professional skills, especially: attention to detail, responsiveness, follow through, flexibility, initiative, and tactStrong proficiency with MS Office tools: Excel, Word, PowerPoint, Outlook
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Human Resources