Deloitte Unified Communications Infrastructure Engineer Manager in Nashville, Tennessee
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services. Unified Communications Infrastructure Engineer ManagerLocation Hermitage Primary Duties:Responsible for all aspects of system/application engineering including problem-solving, configuration and implementation efforts for large and / or complex projects with an emphasis on operational excellence and continuous improvement of systems engineering related processes and procedures.Responsible for the day-to-day operations of real-time and asynchronous communications and collaborations systems. Hosted applications include but are not limited to, Microsoft Exchange servers, Skype for Business/Lync servers, Windows 2008 R2/2012 R2 domain controllers, DNS/WINS servers, Microsoft Outlook, Exchange Active Sync, Skype for Business and other applications as deployed by the Unified Communications team. Responsible for providing next level of support for DNOC Applications Support team.Key responsibility for monitoring and responding to issues or service requests reported in Service Desk, and creating and resolving problem tickets for chronic service issues.Participate in team on-call pager response 7x24x365 in support of escalations by DNOC Applications Support team.Participate in after business hours operational maintenance activities and deploymentsMonitor performance levels and capacity of supported applications, and assist the Unified Communication team in proper capacity planning and management.Engage with Enterprise Operations Tools Team to ensure proper monitoring of all supported Unified Communications applications and services.Engage in activities as required, such as developing build documents, testing configurations and patches, and planning deployments.Plan, deploy solutions, document procedures and coordinate systems software and hardware activities with local and remote team members and their clients.This individual should be able to manage the application through its entire lifecycle.Develop standards, processes, and procedures within the scope of Unified Communications.Collaborate with other service teams Networking, Server, Desktop, Applications - to assist in solving service problems when related to UC servicesPrimary Qualifications:Bachelor s Degree in a technology-focused major, certification or equivalent experience5 years of strong experience in a Microsoft Exchange 2010/2013 and Lync 2013/Skype for Business enterprise environment5 years of experience with Microsoft Windows Server 2008 R2 and or Windows Server 2012 R25 years of strong experience with Active Directory, LDAP, Kerberos, Group Policy, DFS and DNS.Experience with automation and scripting using PowerShell a plusExperience in the IT industry with substantial engineering and operations experience supporting Windows technologies with some networking or telecom experience5 years of relevant business and professional experience required to ensure tasks are completed without supervision.Demonstrated understanding of complex problem solving techniques dealing with systems engineering and support.Demonstrates an understanding of performance tuning and optimization including the identification of performance related issues.Ability to effectively communicate written and verbal to all levels within the organizations as well as communicate directly with customers on new projects and / or issues with production systems.Self-starter with ability to multi-task, prioritize and manage time effectivelyAbility to work flexible hours as required and to collaborate with colleagues in different time zonesMCSE (Communications) or other appropriate certification a plusExperience with SIP trunking, Cisco or Nortel also a plus
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Category: Information Technology