Deloitte ServiceNow Administrator, Advanced Risk Technology Center in Nashville, Tennessee

Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.

About Deloitte Advisory sAdvanced Risk Technology Center (ARTC)

Ready for an exciting and fast-paced career? Have a passion for turning business issues into opportunities for growth, resilience and long-term advantage? The Advanced Risk Technology Center (ARTC) is Deloitte Advisory sproduct development centerfostering and creating fusion between leading software technology solutions and Advisory sleading services practice striking at the heart of our clients' business needs.

Are you looking for an organization with startup spirit or enterprise strength? Now you can have both! We are looking for talented individuals with an innovative mindset and technical skillset to join our growing team.

Work you ll do:

The ServiceNow Administrator role is responsible for configuring and developing core and custom solutions in an expanding ServiceNow environment. Working with the ServiceNow team in the design, development and implementation of ServiceNow applications.

  • Drive business solutions from inception through solution implementation

  • Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS

  • Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications

  • Translate functional specifications into logical, component-based technical designs

  • Develop and deliver customized portal web pages in ServiceNow

  • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow

  • Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.

  • 3rd party software integrations with ServiceNow

  • Facilitate and support the rollout of new application and enhancements in ServiceNow

  • Configure ServiceNow Discovery and Orchestration.

  • Advise functional and admin teams on design, development and overall ServiceNow best practices.

    The Tech Ops Team:

As part of our team, you will commit to providing deep industry and compliance knowledge to our clients, being a subject matter specialist, and supporting a technology platform to manage complex commercial operations. You will have the opportunity to build your professional skills in a variety of project experiences and be involved in helping our clients understand, analyze, and respond to various business opportunities and challenges presented by the changing marketplace.

ARTC is a 24x7, 365 days a year operation. The position is located in Nashville, Tennessee.


  • Minimum 4 years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience.

  • Minimum 3 years of ServiceNow development, configuration and administration experience in an enterprise environment.

  • Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.

  • Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)

  • Integration (interfacing) of enterprise software systems with ServiceNow

  • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.

  • Experience working in and managing multiple update sets and coordinating their promotion.

  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

  • Must have experience in multiple ServiceNow implementations and have developed custom applications

  • Must be adaptable to work in a varied, fast paced exciting, ever changing environment

  • Experience implementing systems using the Agile/Scrum methodology

  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

  • ServiceNow Developer or Implementation certifications

  • ServiceNow System Administrator Certification preferred

  • ServiceNow Implementation Specialist Certification preferred

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals.


About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Category: Information Technology